Brandi Thomas
Long Beach,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Private Caregiver
Jon Romain
08.2020 - Current
- Maintained clean, safe, and well-organized patient environment.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Teller Service Representative
K.V. Mart
06.2007 - 12.2011
- Received loan and utility payments, sending funds to correct destinations.
- Wrote and distributed customer correspondence.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Maintained accurate records of customer transactions in line with bank procedures.
Teller Service Representative
NixCheckCashing
04.1998 - 12.2007
- Received loan and utility payments, sending funds to correct destinations.
- Wrote and distributed customer correspondence.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Processed applications for new accounts.
- Trained new hires on customer service policies and procedures.
- Assisted with training of new tellers on policies and procedures.
Education
GED -
Jefferson Adult Education Division
LosAngelesCA 9001106.1995
Skills
- Knowledge of State Regulations
- EMR Systems
- Direct Patient Care
- Community Integration
- Case Management
- Multitasking and Organization
Timeline
Private Caregiver
Jon Romain
08.2020 - Current
Teller Service Representative
K.V. Mart
06.2007 - 12.2011
Teller Service Representative
NixCheckCashing
04.1998 - 12.2007
GED -
Jefferson Adult Education Division
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