Brandi Valenzuela
Fayetteville,NC
Summary
To secure a position in a medical environment, enabling me to gather further valuable work experience while continuing my studies in the field of medicine.
I have over 15 years of experience working in the dermatology and medical spa field. Significant experience in various medical specialties.
Dedicated and meticulous medical professional bringing more than 20 years of experience readying patients for invasive and non-invasive tests and procedures. Well-versed in managing supplies, fields and aseptic techniques. Proficient in HIPAA, facility and medical standards and competent in operating in high-volume, high-stress settings.
Practiced at assisting clinical and surgical leaders with the diagnosis and treatment of acute and chronic patient conditions. Highly organized and professional in diverse routine and complex situations. Sets up and operates equipment, collects histories and provides comfort to patients.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Allergy Technician / Supervisor
Innova Medical
Belmont ,NC
12.2023 - Current
- Educated patients on allergen avoidance strategies and self-management techniques for allergic reactions, improving overall quality of life.
- Increased patient satisfaction by addressing concerns and answering questions related to allergy testing procedures.
- Managed inventory of allergenic extracts used for testing purposes, ensuring adequate supply levels at all times while reducing waste.
- Collaborated with multidisciplinary team members to provide comprehensive care for allergy sufferers.
- Developed strong relationships with patients by providing empathetic care and support throughout the allergy testing process.
- Implemented an effective system for tracking patient progress which increased overall success rate.
- Assisted in the accurate diagnosis of allergies by performing skin prick tests, intradermal tests, and patch tests on patients.
- Promoted a positive patient experience by addressing concerns, providing emotional support, and fostering strong relationships with each individual.
- Provided training for new staff members on proper skin test administration techniques, ensuring consistent service delivery across the clinic.
- Contributed to a positive clinic atmosphere through excellent communication skills and teamwork with colleagues.
- Streamlined communication between physicians and other healthcare providers to ensure consistent care for patients.
- Achieved high standard of infection control practices by adhering to strict guidelines during the preparation, administration, and disposal of allergens used in tests.
- Assisted in developing educational materials that helped patients better understand their allergies and treatment options.
- Maintained up-to-date knowledge on allergy testing methodologies, treatments, and research advances through regular professional development activities.
Medical Assistant
Pinehurst Dermatology
Pinehurst, NC
03.2021 - 10.2024
- Responsibilities include preparing EMR charts, rooming patients, administering local anesthesia, assisting with procedures and surgeries, prescription management, discussing cosmetic products and procedures, training new employees
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Authorization Specialist
Accredo Specialty Pharmacy
Remote
07.2022 - 10.2023
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
Medical Assistant
Integrated Dermatology
Raleigh, NC
07.2019 - 07.2021
- Took a lead role in the clinical and clerical aspects of day to day operations
- Created and implemented training resources and responsible for the training of new employees
- In addition, I participate in daily clinical operations such as rooming patients, assisting with medical and cosmetic procedures, scheduling appointments, acting as a scribe and any other clinical or clerical duties requested of me
Medical Assistant
Dermatology specialists of charlotte
Charlotte, NC
04.2016 - 03.2017
- Responsibilities include rooming patients, assisting with exams and procedures, knowledge of cosmetic services, surgical assistant, clerical work, EMR
Medical Assistant
University Dermatology
Charlotte, NC
09.2014 - 04.2015
- Responsibilities include rooming patients, preparing charts, medical records, prescription refills, lab duties, instrument sterilization, administering local anesthesia and IM injections, assisting with surgical procedures, performing minor surgical procedures, clerical work
- I was trusted with the training of several new employees
Clinical assistant
The Skin Institute
10.2009 - 05.2010
- Responsibilities include rooming patients, acne treatments, acne surgery, medical and cosmetic facials, chemical peels, basic laser training, product recommendations, IM injections, assisting with minor procedures and laser treatments, weight loss assistance
Medical Assistant
Anaheim Skin Medical Center
10.2008 - 02.2009
- Responsibilities included rooming patients, preparing charts, assisting with surgical procedures including MOHS, answering phones, informing patients of pathology results, prescription refills and call-ins, suture removal and post op care
Medical Assistant/ laser tech
Premiere Dermatology & Laser Center
06.2008 - 09.2008
- Responsibilities included rooming patients, taking vitals, assisting with surgical and laser procedures (Vbeam, SmoothBeam, Fraxel re:store and Fraxel re:pair, LHR) setup and assistance with fillers and injections (Botox, Restylane, Juvederm), IM injections, administering local anesthetic, scheduling appointments, sales and marketing, Electronic Medical Records
Orthopedic Technician
UNC Orthopaedics
10.2007 - 03.2008
- Responsibilities included rooming patients, post op wound care, suture and staple removal, vitals, skilled in casting and splinting
Medical Assistant
Central Dermatology Center
02.2006 - 10.2007
- Responsibilities included rooming patients, preparing charts, assisting in surgeries and biopsies, suture removals, phlebotomy, obtaining bacterial and fungal cultures, UVB light treatments, basic vitals, unna wraps, minor cosmetic procedures, injections, returning patient phone calls, scheduling appointments, appt referrals, cleaning of surgical instruments, sales and marketing, etc
Teacher Assistant
RASA II Learning Center
11.2005 - 02.2006
- Responsibilities include teacher assistant duties for students grades K-5
- Member of a secretary pool, answering phones, scheduling appointments
Medical Assistant
Pikes Peak Cardiology
01.2004 - 07.2005
- Responsibilities include scheduling appointments, registration of patients, receptionist duties, clerical work, minor medical records duties, minor billing/insurance duties, answering phones, customer/patient service and care, knowledge of medical terminology
Registrar
Memorial Hospital
01.2001 - 07.2001
- Responsibilities included registration of patients in the emergency room, answering phones, minor experience with insurance billing codes, having knowledge of computer system, knowledge of medical terminology, CPR certified
Education
Some college - Pre-Medicine/Health Sciences
University of Wyoming
Laramie, WY01.2003
Some college - Pre-Medicine/Biology
University of North Carolina at Pembroke
Pembroke, NC01.2001
Skills
- Vital Signs
- EMR
- Patient Care
- Injections
- CPR
- Filing
- Microsoft Word
- Receptionist
- Scheduling
- Venipuncture
- EHR
- Medical Records
- Dermal Fillers
- Botox Experience
- Laboratory Experience
- Medical Billing
- Pain Management
- Phlebotomy
- Anatomy Knowledge
- Teaching
- Hospital Experience
- Physiology Knowledge
- Nursing
- Triage
- Medical Coding
- Medical Terminology
- Insurance Verification
- Medical Imaging
- Phone Etiquette
- Office Management
- Esthetic Laser Treatment
- Makeup Application
- Transcription
- Medical Office Experience
- Computer Skills
- Microsoft Powerpoint
Certification
Registered Medical Assistant (RMA)
Additional Information
I have over 20 years of medical experience but the goal has always been to continue my education. I am always open to courses , certifications, and training that will allow me to give my best to my employer.
Assessments
- Customer Focus & Orientation, Highly Proficient, 06/01/19
- Customer Service, Proficient, 06/01/19
- Written Communication, Highly Proficient, 06/01/19
- Electronic Medical Records: Best Practices, Expert, 05/01/19
- Management & Leadership Skills: Planning & Execution, Familiar, 05/01/19
- Medical Terminology, Proficient, 03/01/19
- Cognitive Ability, Proficient, 03/01/19
- Supervisory Skills: Motivating & Assessing Employees, Familiar, 06/01/20
- Customer Focus & Orientation, Highly Proficient, 05/01/19
- Management Fit, Familiar, 05/01/20
- Working with MS Word documents, Proficient, 01/01/21
- Electronic health records: Best practices, Expert, 05/01/20
- Patient-focused care, Proficient, 06/01/20
- Customer focus & orientation, Highly Proficient, 01/01/21
- Sales skills, Proficient, 02/01/21
- General manager (hospitality), Familiar, 06/01/20
- Attention to detail, Highly Proficient, 02/01/21
- Customer service, Highly Proficient, 03/01/21
Timeline
Allergy Technician / Supervisor
Innova Medical
12.2023 - Current
Authorization Specialist
Accredo Specialty Pharmacy
07.2022 - 10.2023
Medical Assistant
Pinehurst Dermatology
03.2021 - 10.2024
Medical Assistant
Integrated Dermatology
07.2019 - 07.2021
Medical Assistant
Dermatology specialists of charlotte
04.2016 - 03.2017
Medical Assistant
University Dermatology
09.2014 - 04.2015
Clinical assistant
The Skin Institute
10.2009 - 05.2010
Medical Assistant
Anaheim Skin Medical Center
10.2008 - 02.2009
Medical Assistant/ laser tech
Premiere Dermatology & Laser Center
06.2008 - 09.2008
Orthopedic Technician
UNC Orthopaedics
10.2007 - 03.2008
Medical Assistant
Central Dermatology Center
02.2006 - 10.2007
Teacher Assistant
RASA II Learning Center
11.2005 - 02.2006
Medical Assistant
Pikes Peak Cardiology
01.2004 - 07.2005
Registrar
Memorial Hospital
01.2001 - 07.2001
Some college - Pre-Medicine/Biology
University of North Carolina at Pembroke
Some college - Pre-Medicine/Health Sciences
University of Wyoming