Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edith Palos

Visalia,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Allergy Technician

Valley ENT
Visalia, CA
11.2023 - Current
  • Administer injections
  • Translates to Spanish speaking patients
  • Call and schedule patients for immunotherapy
  • Answer phone calls and transfer to desired department
  • Submit authorization orders
  • Schedule appointments

Medical Assistant/Receptionist

Island Dermatology
Newport Beach, CA
12.2022 - 10.2023
  • Greeting patients when arriving to the clinic
  • Checking in patients, reassuring all demographics are up to date, updating information if necessary
  • Verifying insurances and scanning correct insurance information
  • Manage faxes such as sorting and directing to designated team members
  • Submitting authorizations for several services like visits and procedures
  • Handling incoming and outgoing calls according to standard operating procedures
  • Take messages from callers and accurately relayed details to intended staff
  • Collecting copays or past due balances and updated accounts
  • Handling payments and balancing cash
  • Checking out patients consisting of scheduling their next appointment or selling any product the patient desired
  • Translate between physician and Spanish speaking patients
  • Ensure exams rooms were fully stocked, stock room if needed
  • Assisting with Mohs surgeries and excisions
  • Labeling and completing lab requisitions for specimens, cultures, nail clippings, and blood work
  • Trained new hires for back office duties as well as front office

Medical Assistant

Baz Allergy Asthma & Sinus Center
Visalia, CA
03.2019 - 12.2022
  • Translates to spanish speaking patients
  • Assist with systemic reactions which includes monitoring vitals and assuring patient is stable
  • Checking in and Checking out patients
  • Submitting authorizations for biologic injections, medications, and radiology exams
  • Schedule and cancel appointments via phone and in person
  • Handling referrals which consist of referring a patient out or scheduling new incoming referrals
  • Relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Contacted pharmacies to submit and refill patients' prescriptions
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes

Receptionist/Medical Assistant

Valley Gastroenterology Group
Visalia, CA
05.2014 - 03.2019
  • Schedule appointments including new patients, follow-ups, and procedure appointment
  • Called patients to confirm scheduled appointments and obtain additional details
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
  • Processed patient payments and scanned identification and insurance cards
  • Took messages from patients and promptly relayed to appropriate staff
  • Checked patients in and out for appointments and collected co-payments
  • Submit authorizations for visits and procedures
  • Update medical and financial information
  • Process and handle referrals
  • Answer phone calls as well as relaying messages to providers
  • Delivered high-quality administrative and customer service to sustain patient and work flows
  • Open and close several facilities as needed
  • Translate in Spanish between patient and providers
  • Assist other staff members with questions and training new employees
  • Entered demographics and health history into patient database
  • Balanced daily cash deposits

Education

Associate of Science - Clinical And Administrative Medical Assistant

San Joaquin Valley College
Visalia, CA
2013

Skills

  • Bilingual/Biliterate (Spanish)
  • Front office
  • Back office
  • Injections
  • Customer service expert
  • Vital signs
  • Filing
  • Categorizing faxes
  • Authorizations
  • Medical Record keeper
  • Friendly, Positive attitude
  • Cash deposit preparations
  • Types 44 WPM

Timeline

Allergy Technician

Valley ENT
11.2023 - Current

Medical Assistant/Receptionist

Island Dermatology
12.2022 - 10.2023

Medical Assistant

Baz Allergy Asthma & Sinus Center
03.2019 - 12.2022

Receptionist/Medical Assistant

Valley Gastroenterology Group
05.2014 - 03.2019

Associate of Science - Clinical And Administrative Medical Assistant

San Joaquin Valley College

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Edith Palos