Kacy Massey
Moxee,WA
Summary
Knowledgeable and enthusiatic office assistant with background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Cowiche Canyon Dental
Yakima, WA
08.2024 - Current
- Coordinated patient appointments and ensured efficient scheduling to optimize office workflow.
- Communicated effectively with patients regarding treatment plans and insurance coverage options.
- Operated a multi-line phone system.
- Resolved patient concerns and complaints with empathy and professionalism.
- Collaborated with the dental team on a daily basis.
- Processed payments using cash, check and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Provided exceptional customer service.
Manager
AutoSpa
Yakima, WA
02.2022 - 08.2024
- Oversaw daily operations and ensured machines worked properly for customers.
- Trained and mentored staff on best practices in customer service and operational procedures.
- Managed and motivated employees to be productive and engaged in work.
- Assessed Inventory on a regular basis.
- Accomplished multiple tasks in a timely manner.
- Enhanced customer satisfaction by resolving disputes promptly and by maintaining open lines of communication.
- Managed the gas station apart from the car wash and was able to handle the responsibility that came with that.
- Maintained a cash register and ensured my till was always accurate.
- Cleaned frequently so that staff and customers were in a clean and safe environment.
Senior Technician
Valvoline
Yakima, WA
06.2021 - 02.2022
- Assisted customers in an enthusiastic manner.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Performed oil changes, and presented pending vehicle treatment to customers.
- Maintained a clean work space.
- Became a keyholder and was an opener and closer for the 72nd Valvoline location.
- Kept track of the till on a daily basis, took deposits to the bank and ensured that all transactions were accounted for.
- Worked well with a team.
Education
Dental Hygiene
Yakima Valley Community College
07-2029
Dental Assisting Certification -
Charter College
Pasco, WA08-2024
High School Diploma -
Ephrata High School
06-2020
Skills
- Critical thinking skills
- HIPAA compliance
- Communication
- Customer Service
- Bilingual/Biliterate
- Hard working
- Team player
- Money Handling
- Organizational skills
- Appointment scheduling
Certification
Dental Assisting Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
References
- Jesse Mena (509) 834-3638
- Geoff Knautz (509) 952-9955
- Tyler Bauer (509) 307-9559
- Jillian Clapton (509) 379-0350
- Pedro Mendoza (509) 494-4795
Timeline
Patient Care Coordinator
Cowiche Canyon Dental
08.2024 - Current
Manager
AutoSpa
02.2022 - 08.2024
Senior Technician
Valvoline
06.2021 - 02.2022
Dental Hygiene
Yakima Valley Community College
Dental Assisting Certification -
Charter College
High School Diploma -
Ephrata High School