David Mendoza
San Diego,CA
Summary
Knowledgeable and dedicated customer/patient service professional with extensive experience in patient/customer service health industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with CNAs, Nurses, and Doctors. Motivated to maintain customer/ Patient satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing success.
Overview
4
4
years of professional experience
Work History
Lobby Liaison Guess Services
UC San Diego Health
04.2023 - Current
- Delivered exceptional customer service to every visitor/patients by leveraging extensive knowledge of our guidelines, protocols and services and creating welcoming, positive experiences.
- Investigated and resolved patients/visitor inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with visitors/patients and hospital staff.
- Responded to patients/visitors requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of UCSD visitor guidelines and service changes.
In-house Transport
Radys Children Hospital
05.2022 - Current
- Collaborated with CNAs, nurses, and physicians to maintain patient stability during patient transport and facilitate event-free patient transport to another unit.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained accurate and detailed records of patient transportation to enable tracking history and report to management.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Monitored patient progress to detect changes or unusual behavior and update medical personnel.
Emergency Room Security Guard
Radys Children Hospital
01.2022 - 05.2022
- Responded quickly to incidents and assessed active situations for security concerns in the emergency room.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations specially when dealing with code grays.
- Interacted assertively but non-confrontationally with patients who were in the Emergency department on 5150 holds.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Interacted with CNA, nurses, doctors to assess best treatment for patients when they were in an altered state.
Health Information Coordinator
Petaluma Health Center
07.2019 - 10.2019
- Utilized electronic medical record systems to store, retrieve and process patient data (EPIC) and other various progerams
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Worked closedly with CNA, nurses and doctors to maintain up to date patients records and to help doctors give the patient best health care
- Verified accuracy and overall completeness of medical records by auditing and reviewing patient information.
- Located, retrieved, sent and scanned medical record data.
- Audited and reviewed patient information via EMR management to verify accuracy and completeness.
Education
Bachelor of Arts - Chicano/Latino Studies W/c in Public Health
Sonoma State University
Rohnert Park, CA05.2019
Bachelor of Arts - Spanish Language And Literature
Sonoma State University
Rohnert Park, CA05.2019
Skills
- Bilingual/Biliterate
- Flexible and Adaptable
- Decision-Making
- Dependable and Responsible
- Multi-Cultural Awareness
- PPE Compliance
- Planning and Coordination
- First Aid/CPR certified
- BART certified
- CPI certified
References
- Dania jabali Guess services Manager 619-372-6562
- Matthew Kreutzer | Emergency Department Nurse Sutter Health Hospital 727-288-7502
- Julio Guerrero Radys Children hospital Transport 619-530-6096
Timeline
Lobby Liaison Guess Services
UC San Diego Health
04.2023 - Current
In-house Transport
Radys Children Hospital
05.2022 - Current
Emergency Room Security Guard
Radys Children Hospital
01.2022 - 05.2022
Health Information Coordinator
Petaluma Health Center
07.2019 - 10.2019
Bachelor of Arts - Chicano/Latino Studies W/c in Public Health
Sonoma State University
Bachelor of Arts - Spanish Language And Literature
Sonoma State University