Brandi Way
Rincon,GA
Summary
Experienced customer-oriented supervisor skilled in overseeing employee performance, providing knowledgeable guidance, and driving group success. Expertise in industry best practices and principles of employee management. Strong time management and organizational skills.
Overview
6
6
years of professional experience
Work History
Supervisor of Maintenance & Housekeeping
St. Moritz Building Services (Tanger Outlets)
Pooler, GA
03.2019 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Directed and supervised team of 15 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Hotel Housewoman
Cottonwood Suites
Pooler, GA
10.2018 - 03.2019
- Responded promptly to guests' requests for extra supplies or other items.
- Provided excellent customer service by responding quickly to inquiries.
- Greeted guests in a professional and friendly manner.
- Collaborated with other departments to ensure smooth operations throughout the hotel.
Education
GED -
Effingham County Board of Education
Springfield, GA06-2011
Skills
- Operations Management
- Strategic Planning
- Business Development
- Process Improvement
- Inventory Control
- Schedule development
- Data Analytics
- Staff Management
- Training and mentoring
- Processes and procedures
References
References available upon request.
Timeline
Supervisor of Maintenance & Housekeeping
St. Moritz Building Services (Tanger Outlets)
03.2019 - Current
Hotel Housewoman
Cottonwood Suites
10.2018 - 03.2019
GED -
Effingham County Board of Education
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