Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Tanya Findley

Housekeeping Supervisor
Augusta,GA

Summary

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

8
8
years of professional experience

Work History

Housekeeping Inspector/Supervisor

Avid Hotel
10.2020 - 12.2023
  • Clean Checks Outs and Stay overs
  • I inspect rooms behind the other housekeepers insure that the rooms are clean
  • Inspect there cart at end of there shift make sure it is neat
  • I do laundry as well
  • Clean new construction condo and town houses
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.
  • Managed staff hiring, training and supervision.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Supervisor

Sheraton Hotel
07.2023 - 09.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Created and managed project plans, timelines and budgets.

Housekeeper

Winngate Inn
11.2019 - 10.2020
  • Cleaned and maintained bedrooms and restrooms
  • Emptied trash
  • Changed linens
  • Restocked room supplies
  • Sanitized (area or item|rooms|bathrooms|counters|equipment)
  • Helped train new hires
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Handled requests for extra linens, toiletries and other supplies.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Sorted, laundered and put away various laundry items.
  • Returned emptied garbage receptacles to proper locations.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Polished fixtures to achieve professional shine and appearance.
  • Completed special housekeeping actions such as turning mattresses on set schedule.

Housekeeper

River Bend Construction
09.2015 - 09.2017
  • I was on job site from foundation pour of new constructed apartments and town homes
  • Getting apartment completed til move in.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Adhered to professional house cleaning checklist.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Polished fixtures to achieve professional shine and appearance.

Education

Temple Baptist

Skills

  • Cleanliness Standards
  • Inspecting Units
  • Guest Satisfaction
  • Standard Operating Procedures Understanding
  • Company Quality Standards
  • General Housekeeping
  • Quality Assurance
  • Performance Evaluations
  • Special Requests
  • Customer Service
  • Inspect Work
  • Improve Team Performance
  • Motivate Staff
  • System Performance Evaluation
  • Proper Equipment Usage
  • Team Guidance and Motivation
  • Maintain Records
  • Operations Management
  • Improving Employee Engagement
  • Daily Facility Operations
  • Applicant Screening and Hiring
  • Hospitality Management
  • Supply Room Organization
  • Linens and Toiletries

Timeline

Supervisor

Sheraton Hotel
07.2023 - 09.2023

Housekeeping Inspector/Supervisor

Avid Hotel
10.2020 - 12.2023

Housekeeper

Winngate Inn
11.2019 - 10.2020

Housekeeper

River Bend Construction
09.2015 - 09.2017

Temple Baptist

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Tanya FindleyHousekeeping Supervisor