Customer service professional prepared for customer assistance role. Proven track record of delivering high-quality support and fostering positive customer relationships. Strong focus on team collaboration and achieving results, with reliability and adaptability to changing needs. Skilled in problem-solving and effective communication, valued for positive attitude and customer-centric approach.
Overview
11
11
years of professional experience
Work History
Customer Assistance Specialist
Toyota Financial Services
11.2021 - Current
Managed a high volume of calls while maintaining professionalism and empathy toward each customer''s unique needs.
Demonstrated strong organizational and time management skills while managing multiple projects.
Ensured timely completion of SOP projects by effectively prioritizing tasks and managing deadlines.
Served as a trusted assistant to countless employees, guiding them through challenging transitions into their respective roles within the department.
Located hard-to-find individuals by utilizing various databases and online resources.
Used critical thinking to break down complex problems, evaluate solutions and make decisions.
Successfully recovered over 30 vehicles in resulting in $2m+ in deficiency balances.
Lead Transportation Security Officer
Trinity Technology Group (TSA)
06.2018 - 06.2021
Inspect carry-on items, using X-ray equipment to determine whether items contain objects that warrant further investigation.
Perform pat-down searches of passengers who have triggered machine alarms, who are unable to pass through metal detectors, or who have been randomly identified for such searches.
Test baggage for any explosive materials, using equipment such as explosive detection machines or chemical swab systems.
Maintain focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers.
Create operational floor rotations, ensuring all lunches and break are done in relation to the flight schedules.
Respond to explosive trace and pat-down alarms to ensure the passenger and or item is clear for travel.
Claims Clerk
AmTrust North America
12.2014 - 02.2018
Assist adjusters in contacting insured’s or other involved persons to obtain missing or incomplete information.
Provide customer service, such as giving limited instructions on how to proceed with claims, completing timely and accurate responses to customer inquiries and resolving minor complaints, which arise during the claims handling process.
Performs data entry functions (claim checks, claim file updates, forms, form letters, electronic interfaces, etc.) as directed by claims adjuster or supervisor.
Receives and/or returns telephone calls as directed by claims adjuster.