Brandi Williams
Charlotte,NC
Summary
Award-winning, seasoned strategic advisor and operations leader with more than two decades of experience advising senior leaders, optimizing processes, driving strategy, and leading cross-functional and collaborative work teams. Has a robust history of success in strategy alignment. Excellent influencer and relationship builder with a growth mindset and strong communication skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Chief of Staff
City of Charlotte Solid Waste Services
01.2003 - Current
- Appointed by the department director to lead the customer service function and implement a road mapping process for shared customer service, public education, and operations team processes, resulting in a 46% decrease in service complaints year-over-year
- Transformed executive communication strategy by counseling the department director on a compelling storytelling presentation for the city manager
- Leveraged research data and led cross-functional teams to understand waste management, enhance community health, and advance sustainability goals in the City of Charlotte, achieving a 41% reduction in household waste
- Addressed communication challenges presented by leaders during COVID by implementing a text message program, ensuring timely and effective two-way information flow between leadership and front-line employees.
- Led crisis-management efforts during unexpected challenges, mitigating potential negative impacts on business operations.
- Supervised eight staff members and participated in hiring, training, and performance evaluations to establish and enforce policies and procedures for business functions.
- Aligned departmental goals with overall company vision, ensuring cohesive progress towards shared objectives.
Program Director
National Advocacy Organization
01.2020 - 01.2023
- Directed the rapid mobilization of a cross-functional and remote team to oppose a controversial project, developing and executing a strategic plan with deliverables due on two coasts (LA and Atlanta) within two weeks of assignment, achieving 80% of project objectives.
- Developed strategic plans for the organization, aligning program objectives with overarching business goals.
- Managed cross-functional teams to execute complex programs within designated timeframes successfully.
- Improved stakeholder satisfaction by maintaining open communication lines and proactively addressing concerns.
- Coordinated with other departments to ensure seamless integration of program initiatives across the organization.
- Recruited and trained staff and volunteers to upgrade collective team skills.
Founder + CEO
Studio B Public Relations
01.2005 - 01.2020
- Founded and led a successful public relations firm, managing multiple high-impact projects and advising Fortune 500 clients, providing counsel on strategic vision, business operations, program management, communications, and stakeholder engagement.
- - Consistently maintained a full client roster through strategic business development and client relationship management.
- Boosted patient volumes by 10% through strategic partnerships between Mayo Clinic and The Links, enhancing healthcare access for African Americans
- Provided strategic guidance to US Department of Education representatives on increasing FAFSA submissions among Latino and Black students in Charlotte, resulting in a 40% increase in submissions
- Served as lead strategist and business advisor for an independent book author team, securing 16 strategic media placements in 90 days that helped the team successfully acquire a book deal.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
Executive Program Manager
Charlotte-Mecklenburg Schools
01.2013 - 01.2015
- Advised the area superintendent on a controversial year-round school calendar proposal, serving as their strategic advisor and project manager
- Successfully facilitated community feedback, secured unanimous board approval with key community leader backing, and earned recognition from the U.S. Department of Education for best practices in education turnaround projects.
- Mentored and supported 15 school support staff (social workers, family advocates, etc.) to create a strong workplace culture.
Education
Bachelor of Arts in Journalism – Public Relations -
UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL
Chapel Hill, NC05.1998
Skills
- Strategic Vision Business Case Development
- Healthcare Experience
- Cross-functional Leadership Collaboration
- Process Improvement Compliance
- Stakeholder Engagement Partnership Development
- Program Development Leadership
- Goal Achievement Team Mobilization
- Superior Verbal and Written Communication
- HR Employee Relations
- Policy Implementation Governance
- Microsoft Office Suite Proficiency
- Organizational Excellence Analytical Thinking
Certification
- Certified Scrum Master (CSM)
- Accredited in Public Relations (APR)
- Integrated Nutrition Health Coach, Hormone Health Speciality (INHC)
Affiliations
- Member, Delta Sigma Theta, Inc.
- Member, National Association of Black Public Administrators, Executive Leadership Institute 2019 Graduate
- Member, Just Economy Institute Cohort 6 graduate
Timeline
Program Director
National Advocacy Organization
01.2020 - 01.2023
Executive Program Manager
Charlotte-Mecklenburg Schools
01.2013 - 01.2015
Founder + CEO
Studio B Public Relations
01.2005 - 01.2020
Chief of Staff
City of Charlotte Solid Waste Services
01.2003 - Current
Bachelor of Arts in Journalism – Public Relations -
UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL
- Certified Scrum Master (CSM)
- Accredited in Public Relations (APR)
- Integrated Nutrition Health Coach, Hormone Health Speciality (INHC)
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