Summary
Work History
Education
Skills
Certification
Timeline
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Brandi Wilson

Brandi Wilson

-Working Hard For Something We Dont Care About Is Called Stress, But Working Hard For Something We Love Is Called Passion! -Simone Sinek
Orange Park,Florida

Summary

Highly motivated Customer Service Associate with 10+ years of experience providing excellent customer service and support. Proven track record of resolving customer complaints and increasing customer satisfaction by 20%. Possess excellent communication, problem-solving and organizational skills and an aptitude for quickly learning new technologies.

Work History

Bartender - Server - Entertainer

Hooters
08.2012 - 12.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

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Server Shift Leader

Bono’s BBQ
08.2012 - 08.2016
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.

Warehouse Associate

Reliance Supply Inc.
04.2018 - 01.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Interior Design Assistant

Bold City Interior Trim
12.2019 - 01.2023
  • Ordered samples from vendors to handle presentation creation activities.
  • Provided invaluable support to lead designer during high-pressure situations while managing multiple concurrent projects.
  • Assisted lead designer in creating visually appealing spaces for residential and commercial clients.
  • Contributed to increased project efficiency by maintaining organized files and documentation for all design projects.
  • Conducted site visits to oversee the progress of installations, addressing any concerns or issues promptly.
  • Demonstrated attention to detail by thoroughly reviewing all project specifications and ensuring accuracy in final deliverables.

Education

High School Diploma -

Edward White High Shool
1700 Old Middleburg Road Jacksonville Fl
2014

Skills

  • Persuasive Speaking Skills/ Clear Communication
  • Empathy
  • Adaptability
  • Attentive
  • Problem Solving
  • Expertise
  • Proactiveness
  • Perspective

Certification

  • Serve Safe Certified
  • Serve Safe Alcohol Certified
  • CPR Certified

Timeline

Interior Design Assistant

Bold City Interior Trim
12.2019 - 01.2023

Warehouse Associate

Reliance Supply Inc.
04.2018 - 01.2022

Bartender - Server - Entertainer

Hooters
08.2012 - 12.2018

Server Shift Leader

Bono’s BBQ
08.2012 - 08.2016

High School Diploma -

Edward White High Shool
Brandi Wilson-Working Hard For Something We Dont Care About Is Called Stress, But Working Hard For Something We Love Is Called Passion! -Simone Sinek