Dayana Hernandez
Miami,USA
Summary
Dynamic and customer-focused hospitality professional with a passion for leadership and operational excellence, seeking to advance into management. Skilled in team coordination, guest relations, and process optimization, with a proven ability to drive customer satisfaction and business success in fast-paced restaurant environments.”
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Carrabba’s Italian Grill
Miami, FL
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Patient Services Agent
Community Medical Group
Miami, FL
07.2023 - 2024
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations and managing over 80 calls daily.
Bartender/Restaurant Server
Outback Steakhouse
Hialeah, FL
08.2021 - 06.2023
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Served high customer volumes during special events, nights, and weekends ensuring gross sales over $2600 per 4 hour shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Customer Service Representative
Pizza Hut
Miami, FL
02.2016 - 06.2016
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
Education
Bachelor of Science - Criminal Justice, Minor in Psychology
Florida International University
Miami, FL08.2024
Skills
- Special Events Organization
- Conflict Resolution
- Positive Attitude
- Attention to detail
- Computer literacy
- Interpersonal skills
- Persuasive speaking
- Clear Communication
- Internet Savvy
- Critical Thinking
Certification
Certified Notary Public
LANGUAGES
Spanish - Native or Bilingual
English - Native or Bilingual
Timeline
Bartender
Carrabba’s Italian Grill
07.2024 - Current
Patient Services Agent
Community Medical Group
07.2023 - 2024
Bartender/Restaurant Server
Outback Steakhouse
08.2021 - 06.2023
Customer Service Representative
Pizza Hut
02.2016 - 06.2016
Bachelor of Science - Criminal Justice, Minor in Psychology
Florida International University