Brandi Woolsey
Taylorville,IL
Summary
Experienced Certified Medical Assistant with a strong background in patient care, clinical documentation, and electronic health records. Skilled in HIPAA compliance, vital signs, specimen processing, and organized patient support.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Cashier
Meyer Oil Co
Taylorville, IL
11.2022 - Current
- Processed cash, credit, and debit transactions accurately at point-of-sale systems
- Balanced cash drawer and resolved register discrepancies with precision
- Assisted customers with fuel purchases, store merchandise, and payment questions
- Replenished front-end supplies and maintained organized checkout areas
- Delivered courteous service while maintaining efficient checkout flow
- Greeted customers entering store and responded promptly to customer needs.
Certified Medical Assistant
SPRINGFIELD Clinic
Springfield, IL
10.2025 - 06.2026
- Administered injections and medications according to provider orders and clinic protocols.
- Assisted providers during examinations, procedures, and minor treatments with organized clinical support.
- Recorded patient vital signs and updated electronic health records with accurate clinical documentation.
- Collected specimens, labeled samples, and coordinated laboratory processing with attention to accuracy.
- Scheduled appointments, confirmed patient information, and supported front office communication tasks.
- Educated patients on preparation instructions, follow-up care, and basic health maintenance guidance.
- Coordinated refills, referrals, and prior authorizations to maintain timely continuity of care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
Customer Service Representative
COUNTRY Financial
Bloomington, IL
01.2024 - 08.2025
- Resolved policy, billing, and claims inquiries while delivering accurate coverage guidance.
- Interpreted insurance policies to explain benefits, exclusions, and billing options clearly.
- Processed endorsements, cancellations, and reinstatements with strict adherence to service standards.
- Documented customer interactions and updated account records in CRM systems accurately.
- Escalated complex service issues to underwriting, claims, or licensed specialists.
- Guided customers through claims steps, required documents, and next actions efficiently.
- Mentored newer representatives on call handling, policy service procedures, and customer communication.
Certified Medical Assistant
SPRINGFIELD Clinic
Springfield, IL
07.2019 - 01.2024
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Education
Bachelor of Arts - General Education
Southern New Hampshire University
Hooksett, NH05-2016
AAMA - Medical Assisting
Midwest Technical Institute
Springfield, IL06-2019
Skills
- Customer privacy
- Product knowledge
- Inventory management
- Appointment management
- Customer service
- Transaction recording
- Point-of-sale systems
- Cash handling
- Store maintenance
- Product handling
- Billing and coding
- Order processing
- Time management
- Payment processing
- Conflict resolution
Certification
- AAMA
Member ID 566776
Timeline
Certified Medical Assistant
SPRINGFIELD Clinic
10.2025 - 06.2026
Customer Service Representative
COUNTRY Financial
01.2024 - 08.2025
Cashier
Meyer Oil Co
11.2022 - Current
Certified Medical Assistant
SPRINGFIELD Clinic
07.2019 - 01.2024
AAMA - Medical Assisting
Midwest Technical Institute
Bachelor of Arts - General Education
Southern New Hampshire University