Brandie Altuna
Chino,CA
Summary
Hardworking and motivated professional with several years of experience. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Will go above and beyond to research and problem solve. Decisive leader with good planning and organizational skills.
Overview
5
5
years of professional experience
Work History
In-N-Out Burger Manager
In-N-Out Burger
Norco, CA
08.2019 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Developed meeting agendas and created engaging workshops to improve operational efficiency and increase profit.
- Entered time and attendance logs in preparation for payroll.
Customer Service Representative
Terra Crew
Chino, CA
08.2022 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Trained and supervised junior team members.
Education
Bachelor of Arts - History
California State University, Fullerton
Fullerton, CA05-2022
Skills
- Coaching and mentoring
- Performance management
- Business development
- Staff training/development
- Issue and conflict resolution
- Strong work ethic and integrity
- MS Word, Powerpoint, and Outlook proficiency
- Professional and positive
Accomplishments
- Cum Laude graduate
- Overall 3.52 GPA
- Dean's List Recipient
- Minor in American Studies
Languages
Spanish
Elementary
Timeline
Customer Service Representative
Terra Crew
08.2022 - 10.2023
In-N-Out Burger Manager
In-N-Out Burger
08.2019 - Current
Bachelor of Arts - History
California State University, Fullerton
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