Brandie Byrnes
Warren
Summary
Experienced Premier Service Consultant with a strong work ethic and exceptional communication skills. Proven ability in customer relations and complaint resolution, leading to improved satisfaction and retention rates.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Premier Service Consultant
AT&T Mobility
Boardman, OH
05.2010 - Current
- Provided expert guidance on mobile technology solutions to enhance customer satisfaction.
- Resolved complex billing and account issues, improving customer retention rates.
- Analyzed customer feedback to identify trends and implement service improvements.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Documented payment details and personal information on customer accounts.
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
- Streamlined service processes for increased efficiency and improved customer experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
High School Diploma -
Howland High School
Warren, OH02-2026
Skills
- Customer relations
- Issue resolution
- Complaint resolution
- Account management
- Strong work ethic
- Customer service
- Attention to detail
- Multitasking and organization
- Excellent communication
- Data entry
- Listening skills
- Computer skills
Certification
- QuickBooks Online Certification Level 1
Timeline
Premier Service Consultant
AT&T Mobility
05.2010 - Current
High School Diploma -
Howland High School