Brandie Cobb
Lexington,KY
Summary
Accomplished Senior Manager at Lexington Clinic Orthopedics/Interventional Pain, adept in strategic planning and cross-functional team coordination. Leveraged data analytics for operational improvements, achieving significant enhancements in team productivity and client satisfaction. Excelled in human resources management, fostering organizational development and establishing long-term partnerships. Demonstrated expertise in budget oversight and resource allocation, ensuring operational excellence. Forward-thinking and adept at managing teams of 100 employees with 30+ direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
11
11
years of professional experience
Work History
Senior Manager
Lexington Clinic Orthopedics/Interventional Pain
02.2022 - Current
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Evaluated hiring, firing, and promotions requests.
Practice Manager
Lexington Clinic
12.2020 - 02.2022
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Oversaw accounting, budgeting, and financial reporting.
- Provided supervision and management to team of support personnel.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Communicated with patients, ensuring that medical information was kept private.
Practice Manager II
University Of Kentucky Healthcare
12.2013 - 12.2020
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Consulted with healthcare professionals on business decisions.
- Conducted regular staff training sessions to ensure high levels of patient service and care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Master of Science - Health Informatics
Northern Kentucky University
Newport, KY05.2019
Bachelor of Science - Clinical Leadership And Management
University of Kentucky
Lexington, KY05.2016
Skills
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Cross-functional Team Coordination
- Troubleshooting and problem resolution
- Data-driven decision-making
- Documentation And Reporting
- Operations Planning
- Data Analytics
- Organizational improvement
- Budget Oversight
- Resource Allocation
- Partnership Development
- Organizational Development
- Human Resources Management
- Team Leadership
Timeline
Senior Manager
Lexington Clinic Orthopedics/Interventional Pain
02.2022 - Current
Practice Manager
Lexington Clinic
12.2020 - 02.2022
Practice Manager II
University Of Kentucky Healthcare
12.2013 - 12.2020
Master of Science - Health Informatics
Northern Kentucky University
Bachelor of Science - Clinical Leadership And Management
University of Kentucky
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