Dynamic leader with extensive experience at Diebold Nixdorf, excelling in contract negotiation and strategic planning. Proven track record of exceeding revenue goals and enhancing account management through effective pipeline planning. Recognized for driving financial performance and fostering cross-functional collaboration, achieving significant results in complex environments.
Overview
18
18
years of professional experience
Work History
Director, Enterprise Accounts
Diebold Nixdorf (DN) Inc.
North Canton, OH
01.2021 - Current
Managed relationships between Diebold Nixdorf and Bank of America to strengthen partnerships.
Negotiated contracts valued up to $50 million annually, securing multi-year agreements.
Developed annual account strategies with a forward-looking perspective of 2-5 years.
Led a cross-functional account team to enhance collaboration and performance.
Executed pipeline planning to ensure robust sales forecasts and opportunities.
Held P&L responsibility to drive financial performance and accountability.
Achieved forecast accuracy on monthly, quarterly, and annual metrics.
Recognized with President’s Club Award in 2021 and Sales Director of the Year Award in 2024.
Director, Software Engagement
Diebold Nixdorf (DN) Inc.
North Canton, OH
03.2019 - 12.2020
Achieved large volume quota through strategic pipeline planning and execution.
Forecasted sales accuracy monthly, quarterly, and annually to drive performance.
Successfully executed on-premises and subscription license agreements to enhance revenue.
Orchestrated global, remote teams to implement effective software strategies.
Director, Client Management Bank of America
Diebold Nixdorf (DN) Inc.
North Canton, OH
09.2017 - 03.2019
Exceeded order entry and revenue goals by 110% in 2018.
Negotiated multi-year contracts totaling up to $50 million annually.
Conducted pipeline planning to optimize sales strategy.
Ensured forecast accuracy on monthly, quarterly, and annual bases.
Sr. Channel Account Executive
Diebold Nixdorf (DN) Inc.
North Canton, OH
06.2015 - 09.2017
Exceeded revenue target by achieving 103% of the goal.
Secured and sustained full retention of service base.
Captured market share by securing a multi-vendor service contract.
Managed, trained, and supported channel partners to enhance performance.
Manager of Client Services Delivery – Managed Services
Diebold Nixdorf (DN) Inc.
North Canton, Ohio
12.2012 - 06.2015
Recognized as 2014 South Sales Area Top Support Organization for outstanding performance.
Achieved high customer support and satisfaction for $1.3 billion in total contract value.
Held P&L responsibility, ensuring financial health of operations.
Managed team of twenty-four associates to drive organizational success.
Facilitated migration of over six hundred customers to new ATM monitoring platform.
Global Product Marketing Manager – Software and Managed Services
Diebold Nixdorf (DN) Inc.
North Canton, OH
10.2010 - 12.2012
Developed and executed comprehensive marketing plans to enhance sales channel effectiveness.
Positioned Diebold services and products to stimulate demand across global markets.
Assisted in creating a brand map for Diebold’s global solutions portfolio.
Contributed to the roadmap for future offerings aligned with Diebold’s brand strategy.
Managed branding initiatives for new offerings in managed services, software, Mobile Banking, and SaaS.
Organized portfolio through thought leadership, positioning, product launches, and collateral updates.
Aligned marketing materials with Diebold’s global sales processes for consistency.
Client Services Specialist – Managed Services
Diebold Nixdorf (DN) Inc.
North Canton, OH
10.2007 - 10.2010
Spearheaded creation of Diebold Service Sales Guide, enhancing sales resources.
Delivered leadership and client support for Integrated and Managed Services accounts.
Resolved customer issues through effective communication with internal teams.
Conducted training sessions on web portal utilization for customers.
Mentored new associates to ensure smooth onboarding and integration.
Led various projects as necessary to drive departmental success.
Education
Bachelor of Business Management -
Malone College
Canton, OH
Associate Degree - Respiratory Care
University of Akron
Akron, OH
Skills
Contract negotiation
Account management
Sales forecasting
Pipeline planning
Financial analysis
Strategic planning
Team leadership
Problem solving
Cross-functional collaboration
Sales coaching
Strategic account development
Revenue optimization
Solution selling
Phone
cell, 330-697-2647
Accomplishments
2014 South Sales Area Top Support Organization
Timeline
Director, Enterprise Accounts
Diebold Nixdorf (DN) Inc.
01.2021 - Current
Director, Software Engagement
Diebold Nixdorf (DN) Inc.
03.2019 - 12.2020
Director, Client Management Bank of America
Diebold Nixdorf (DN) Inc.
09.2017 - 03.2019
Sr. Channel Account Executive
Diebold Nixdorf (DN) Inc.
06.2015 - 09.2017
Manager of Client Services Delivery – Managed Services
Diebold Nixdorf (DN) Inc.
12.2012 - 06.2015
Global Product Marketing Manager – Software and Managed Services
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