Brandie Hartman
Smithfield,NC
Summary
Dynamic customer service professional with extensive experience at AmeriGas Propane, excelling in complaint resolution and CRM software proficiency. Recognized for enhancing customer loyalty through effective problem-solving and active listening. Proven ability to manage high-pressure situations while fostering teamwork and improving service efficiency. Committed to delivering exceptional customer experiences.
Remote work 5 years
99% Adherence
Overview
10
10
years of professional experience
Work History
Customer Service Representative
AmeriGas Propane
Remote
07.2020 - Current
- Assisted customers with inquiries, providing accurate information on products and services.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Processed orders and managed account changes in CRM system for seamless transactions.
- Collaborated with team members to improve service delivery and operational efficiency.
- Educated customers on safety protocols related to propane usage and storage procedures.
- Analyzed customer feedback to identify areas for service improvement, enhancing overall experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Hostess Manager
Bob Evans Restaurant
Smithfield, NC
02.2016 - 06.2020
- Managed daily operations of hostess team, ensuring efficient guest seating and waitlist management.
- Coordinated with kitchen and serving staff to optimize flow during peak hours, improving overall service efficiency.
- Handled reservations and special requests, providing personalized service to enhance guest satisfaction.
- Oversaw maintenance of cleanliness and organization in front-of-house areas to ensure welcoming atmosphere.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
Education
High School Diploma -
Belt Valley High School
Belt, MT05-1996
Skills
- Customer service
- Active listening
- Zoom, Skype and Microsoft Teams
- Problem resolution
- Call center experience
- Complaint handling
- Complaint resolution
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Customer relationship management (CRM)
- De-escalation techniques
- Dispute resolution
- CRM software
- CRM software proficiency
- Software CRM system proficiency
Timeline
Customer Service Representative
AmeriGas Propane
07.2020 - Current
Hostess Manager
Bob Evans Restaurant
02.2016 - 06.2020
High School Diploma -
Belt Valley High School