Brandie Hobbs
Detroit,Mi
Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
13
13
years of professional experience
Work History
Patient Transporter
Compass Group USA
Warren, Michigan
09.2022 - 03.2025
- Transported patients safely between departments and facilities.
- Assisted medical staff with patient mobility and comfort.
- Maintained cleanliness of transport equipment and patient areas.
- Communicated effectively with patients to ensure understanding of procedures.
- Collaborated with team members to optimize patient transport efficiency.
- Followed safety protocols during patient transfers and equipment use.
- Documented transport activities accurately in electronic systems.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Greeted patient and explained transport plan and destination.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.
- Greeted and assisted patients in wheelchairs to their appointments.
- Communicated effectively with patients of diverse backgrounds, ages, and medical conditions.
Customer Service Representative
Hertz Rental Car
Romulus, Mi
07.2012 - 07.2021
- To make sure that the customers have a great rental experience, also provide any kind of help that the customer may need any kind of assistance with during their visit.
- My job description was also a team lead, which included it with doing lot checks, also pre printing platinum members and to make sure that my co worker's had vehicles and also took their breaks.
- Assisted customers with vehicle selection and rental agreements.
- Resolved customer inquiries and complaints promptly and professionally.
- Processed rental transactions using company software efficiently.
- Coordinated vehicle returns and inspections for quality assurance.
- Educated customers on rental policies and insurance options clearly.
- Handled payment processing and billing inquiries effectively.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
JARED FINNEY HIGH-SCHOOL
Detroit, MiSkills
- Brand representation
- Patient safety
- Team collaboration
- Effective communication
- Compassionate care
- Time management
- Active listening
- Patient rapport building
Timeline
Patient Transporter
Compass Group USA
09.2022 - 03.2025
Customer Service Representative
Hertz Rental Car
07.2012 - 07.2021
High School Diploma -
JARED FINNEY HIGH-SCHOOL