Brandie Mallery
New Iberia,LA
Summary
Experienced and dedicated patient access representative with over a decade of success in the customer service industry. Proficient in patient registration, insurance verification, and enhancing patient interaction to ensure a significantly improved patient experience.
Overview
17
17
years of professional experience
Work History
Patient Access Representative
Ochsner Clinic Foundation Hospital
09.2022 - 06.2024
- Skillful patient registration, co-payment collection, and insurance verification
- Proactive collaboration with the revenue department resulted in an 18% increase in revenue through accurate claims submission
- Diligent in enhancing data accuracy through meticulous verification of patient information and insurance details
- Successfully implemented a new registration procedure, resulting in a remarkable 41% improvement in patient experience.
Direct Support Professional
Arc Of Acadiana
11.2018 - 08.2022
- Provided direct care and assistance to individuals with disabilities
- Developed daily activity schedule to improve quality of life and well-being of clients
- Collaborated with families and a team of providers to ensure clients received the best care possible
Table Games Pit Manager
Cypress Bayou Casino and Hotel
07.2007 - 03.2020
- Improved guest experience by providing exceptional customer service and maintaining a professional demeanor.
- Resolved patron issues promptly and professionally, often turning potentially negative situations into positive experiences that fostered ongoing patronage and loyalty.
- Supervised 20-25 dealers, overseeing all table and pit activities.
Education
Associate of Applied Science - Business Administration
South Louisiana Community College
Lafayette, LA05.2019
Skills
- Accuracy
- Health Insurance
- Patients
- Registration and Scheduling
- Medical Terminology
- Collaboration
- HIPAA Compliance
- Communication Skills
Timeline
Patient Access Representative
Ochsner Clinic Foundation Hospital
09.2022 - 06.2024
Direct Support Professional
Arc Of Acadiana
11.2018 - 08.2022
Table Games Pit Manager
Cypress Bayou Casino and Hotel
07.2007 - 03.2020
Associate of Applied Science - Business Administration
South Louisiana Community College
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