Amy Lacroix
Tacoma,WA
Summary
My objective is to obtain a challenging position that emphasis increasing responsibility, personal growth and professional achievement. I am excellent at multi-tasking and working in a challenging environment. Working with the Native Community for 20+years. Consistently providing customer service to patients. Exceptionally organized with 20+ years' experience in assisting patients registering and updating their charts .Able to communicate well with others to provide the services needed. Detail-oriented, self-motivated professional with demonstrated ability to learn on the go, multitask, and meet deadlines. Managed confidential documents and correspondence with discretion. Proficient in Microsoft Word, Excel, type 44 words per minute.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Puyallup Tribal Health Authority
Tacoma, WA
07.2006 - Current
- Greeting patients and provided excellent customer service, collecting insurance and entering in chart in a timely matter.
- Keeping patients charts up to date , Registering patients .
- Ability to adapt to a fast-paced environment
- Assisted in various daily duties scheduling patients, copying, faxing and filing.
- Answering switchboard 100+calls a day
Referral Technician
Puyallup Tribal Health Authority
Tacoma, WA
01.2000 - 01.2004
- Greeted patients and provided excellent customer service, collecting insurance and entering in chart in a timely manner
- Getting pre authorization's for referrals
- Assisted in various daily duties scheduling patients, copying, faxing and filing
- Assisted 20+patients on a daily Basis
- Accuracy , meeting deadlines
Black Jack Dealer
Emerald Queen Casino
Fife, WA
05.1998 - 10.2000
Customer service, Accuracy , multi-tasking
Education
GED -
Bates Technical College
Tacoma, WASkills
- Chs/Direct/Supplemental Fund Knowledge
- Electronic Health Records
- Accuracy
- Leadership role when supervisor is away
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Appointment Scheduling
- Phone and Email Etiquette
- Problem-Solving
- Team Collaboration
- Quality Assurance
- Relationship Building
- Eligibility Determination
- Patient Education
- Information Collection
- Registration management
- Call Screening
- Team Leadership
- Referral Coordination
- Training Coordination
- Complaint processing
- Registration and Scheduling
- Attention to Detail
- Caring and Empathetic
- Medical insurance
- Calm and Effective Under Pressure
- Patient documentation
- Punctual and Hardworking
- Insurance verifying
- Administrative and Office Support
- Resolving Problems
- Multi-Line Telephone Systems
- Data Collection
- Gathering Information from Patients
- Patient Confidentiality and Data Security
- Explaining Policy and Procedures
- Documenting and Recording Information
- Communicating to Patients and Families
- Document filing
- Conflict Resolution
- Schedule Coordination
- Benefits Explanation
- Reliability and Dedication
- Outbound Calling
Certification
CPR/FIRST AID certified
References
Patient Access Supervisor 2006-2020
Georgette mayo 253-593-0232
Supervisor-Danelle Reed. 253-593-0232
Timeline
Patient Access Representative
Puyallup Tribal Health Authority
07.2006 - Current
Referral Technician
Puyallup Tribal Health Authority
01.2000 - 01.2004
Black Jack Dealer
Emerald Queen Casino
05.1998 - 10.2000
GED -
Bates Technical College