Karla M Tacho Castro
Tucson,AZ
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Representative
TMC One
08.2022 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Answered incoming calls, scheduled appointments and filed medical records.
Front Desk Receptionist
Sol Physical Therapy
01.2021 - 06.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Front Desk Receptionist
Body Central Physical Therapy
01.2017 - 01.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Scheduled, coordinated and confirmed appointments and meetings.
Physical Therapy Technician
Body Central Physical Therapy
01.2015 - 01.2017
- Prepared patients to meet with physical therapists.
- Issued individualized home exercise programs to patients and verified comprehension of instructions before discharge.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
Education
High School Diploma -
Alta Vista High School
Tucson, AZ05-2015
Certificate - Physical Therapy Technician
Carrington College
Tucson, AZ01-2015
Skills
- Patient check-in
- Patient identity verification
- Registration management
- Phlebotomy
- Vital sign monitors
- Clinical and administrative support
- Human anatomy and physiology
- Direct patient care
- Medical terminology knowledge
- Medical billing and coding
- Immunization administration
- Complex Problem-solving
Certification
- Bilingual
- CPR Certified
- First Aide Training
Languages
Spanish
Professional Working
Timeline
Patient Access Representative
TMC One
08.2022 - Current
Front Desk Receptionist
Sol Physical Therapy
01.2021 - 06.2022
Front Desk Receptionist
Body Central Physical Therapy
01.2017 - 01.2021
Physical Therapy Technician
Body Central Physical Therapy
01.2015 - 01.2017
High School Diploma -
Alta Vista High School
Certificate - Physical Therapy Technician
Carrington College
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