Professional Summary
Overview
Work History
Education
Skills
Timeline

Brandie Mallery

Cypress Bayou Casino and Hotel
New Iberia,LA
4
years of professional experience

I am a motivated and dependable professional actively seeking a position as a Patient Account Representative. With extensive experience in customer service, I am confident in my ability to deliver the high level of professionalism and quality service that patients expect and deserve.

Work History

Lead Player’s Club Representative

1 Year 3 Months
Cypress Bayou Casino and Hotel | 05.2025 - Current

• Maintained professionalism while quickly addressing guest concerns, enhancing guest satisfaction.
• Processed accurate records of financial transactions, promotional offers, and player incentives.
• Recognized for strong leadership, effective problem-solving, and building positive relationships with guests.

Substitute Teacher, K-12

1 Year 4 Months
Iberia Parish School Board | 10.2024 - 02.2026
  • Developed and implemented lesson plans fostering engagement and learning in diverse classroom environments.
  • Tailored instructional materials to address diverse student needs and enhance learning experiences.
  • Maintained a positive classroom environment by effectively managing student behavior.
  • Collaborated with full-time teachers to ensure continuity in educational objectives.

ER Patient Access Representative

1 Year 9 Months
Ochsner Clinic Foundation Hospital | 09.2022 - 06.2024
  • Facilitated the check-in and registration processes for patients, ensuring accurate data entry and compliance with health regulations.
  • Coordinated insurance verification and authorization to expedite patient care.
  • Provided exceptional customer service by addressing patient inquiries and promptly resolving issues to maintain satisfaction.
  • Implemented process improvements that enhanced training materials, leading to increased accuracy in managing patient information.

Education

High School Diploma

Franklin Senior High School | Franklin, LA

Skills

Knowledge of medical billing
Medical terminology
Customer service
Organization
Excellent communication
Insurance Verification
Computer proficiency
Confidentality

Timeline

Lead Player’s Club Representative

Cypress Bayou Casino and Hotel
05.2025 - CurrentRead More

Substitute Teacher, K-12

Iberia Parish School Board
10.2024 - 02.2026Read More

ER Patient Access Representative

Ochsner Clinic Foundation Hospital
09.2022 - 06.2024Read More

Franklin Senior High School

High School Diploma
Read More
Brandie Mallery