I am a motivated and dependable professional actively seeking a position as a Patient Account Representative. With extensive experience in customer service, I am confident in my ability to deliver the high level of professionalism and quality service that patients expect and deserve.
Work History
Lead Player’s Club Representative
1 Year 3 Months
Cypress Bayou Casino and Hotel | 05.2025 - Current
• Maintained professionalism while quickly addressing guest concerns, enhancing guest satisfaction.
• Processed accurate records of financial transactions, promotional offers, and player incentives.
• Recognized for strong leadership, effective problem-solving, and building positive relationships with guests.
Substitute Teacher, K-12
1 Year 4 Months
Iberia Parish School Board | 10.2024 - 02.2026
Developed and implemented lesson plans fostering engagement and learning in diverse classroom environments.
Tailored instructional materials to address diverse student needs and enhance learning experiences.
Maintained a positive classroom environment by effectively managing student behavior.
Collaborated with full-time teachers to ensure continuity in educational objectives.
ER Patient Access Representative
1 Year 9 Months
Ochsner Clinic Foundation Hospital | 09.2022 - 06.2024
Facilitated the check-in and registration processes for patients, ensuring accurate data entry and compliance with health regulations.
Coordinated insurance verification and authorization to expedite patient care.
Provided exceptional customer service by addressing patient inquiries and promptly resolving issues to maintain satisfaction.
Implemented process improvements that enhanced training materials, leading to increased accuracy in managing patient information.
National Property Recovery Claim Professional at Travelers Insurance CompanyNational Property Recovery Claim Professional at Travelers Insurance Company
Practice Administrator at Advent Health Medical Group - Pediatric and Adult Congenital CardiologyPractice Administrator at Advent Health Medical Group - Pediatric and Adult Congenital Cardiology