Brandie Bennett
Cedar Hill
Summary
Dynamic manager with a proven track record at Crafty Crab, excelling in team leadership and customer service. Enhanced operational efficiency through strategic training and inventory management, resulting in improved customer satisfaction. Skilled in documentation and reporting, with a strong focus on problem-solving and effective communication.
Results-driven benefits specialist with expertise in navigating complex verification processes. Strong analytical skills and in-depth knowledge of insurance protocols ensure accurate and timely benefit resolutions. Known for effective collaboration, adaptability, and steadfast commitment to achieving team goals. Highly reliable, with focus on precision and compliance in all tasks.
Overview
10
10
years of professional experience
Work History
Manager
Crafty Crab
Cedar Hill
10.2024 - Current
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Implemented training programs for staff, enhancing team performance and skill development.
- Streamlined inventory management processes to reduce waste and improve stock accuracy.
- Developed strategic marketing initiatives to increase brand visibility and customer engagement.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Benefit Verification Specialist
CVS Specialty Pharmacy
02.2023 - 07.2025
- Processed benefits verifications for specialty medications, ensuring accuracy and compliance with policies.
- Collaborated with healthcare providers to obtain necessary documentation for patient eligibility.
- Managed inquiries regarding insurance coverage, addressing concerns efficiently to enhance patient satisfaction.
- Utilized electronic health record systems to update and maintain patient information accurately.
Bartender
Applebees
Cedar Hill
08.2016 - 09.2024
- Delivered exceptional customer service in high-volume bar environment.
- Mixed and served a variety of beverages according to standard recipes.
- Maintained cleanliness and organization of bar area during shifts.
- Trained new staff on beverage preparation and service protocols.
- Resolved customer complaints effectively, enhancing overall guest satisfaction.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Administrative Assistant
Doctor On Demand
Remote
01.2022 - 12.2023
- Coordinated scheduling for medical appointments to optimize provider availability and patient access.
- Managed incoming communications, ensuring timely responses and efficient routing of inquiries.
- Developed and maintained filing systems for confidential patient records, enhancing data retrieval efficiency.
- Assisted in the preparation of reports and presentations for management meetings, improving information clarity.
- Collaborated with healthcare teams to ensure seamless patient experience throughout telehealth services.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
High School Diploma - General Studies
Denison High School
Denison, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
- Healthcare benefits
- Written and oral communication
- Documentation and reporting
- Proficient in software
- Attention to detail
Timeline
Manager
Crafty Crab
10.2024 - Current
Benefit Verification Specialist
CVS Specialty Pharmacy
02.2023 - 07.2025
Administrative Assistant
Doctor On Demand
01.2022 - 12.2023
Bartender
Applebees
08.2016 - 09.2024
High School Diploma - General Studies
Denison High School