Brandie Truby
Daphne,AL
Summary
Dedicated and experienced server with a strong emphasis on exceptional customer service, order accuracy, and point-of-sale operations. Committed to enhancing dining experiences while fostering effective collaboration with team members in fast-paced environments. Recognized for a steadfast focus on teamwork and consistently achieving high levels of customer satisfaction. Versatile and reliable, adept at adapting to changing needs and ensuring seamless operations through outstanding communication and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Server
The Tin Top Restaurant & Oyster Bar
08.2025 - Current
- Delivered consistently outstanding, guest-focused service, creating welcoming and memorable dining experiences that drove repeat business and positive reviews.
- Demonstrated expert menu knowledge and guided guests through food and beverage selections with confidence and accuracy.
- Managed high-volume sections while maintaining attention to detail, ensuring timely order entry and smooth communication with kitchen and bar staff.
- Prepared and served beverages to brand standards while maintaining a clean, organized, and inviting dining space.
Server
Southwood Kitchen
03.2025 - 08.2025
- Provided excellent customer service to enhance dining experiences.
- Took accurate orders and communicated with kitchen staff effectively.
- Maintained cleanliness and organization of the dining area throughout shifts.
- Processed payments efficiently using point-of-sale systems.
- Prepared and served beverages according to standard recipes and guidelines.
- Collaborated with team members to enhance overall service quality.
- Worked collaboratively with team members to anticipate guest needs, resolve issues quickly, and elevate overall service quality.
Server
Vacanza Romana
01.2023 - 02.2024
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
Server
Milestone Restaurant
01.2021 - 02.2024
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained cleanliness and organization of the dining area and utensils.
- Collaborated with kitchen staff to ensure timely food delivery.
General Manager
Cornerstone Cafe
07.2014 - 07.2020
- Managed daily operations to ensure efficiency and effectiveness across departments.
- Implemented best practices for staff training and development initiatives.
- Fostered a positive work culture through effective communication and team-building activities.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
General Manager
Trinity Cafe
08.2011 - 12.2014
- Oversaw all restaurant operations and ensure health regulation compliance.
- Trained and supervised staff to deliver exceptional customer service.
- Managed inventory levels and coordinated timely ordering of supplies.
- Collaborated with kitchen staff to enhance menu offerings and create new and exciting seasonal specials.
- Managed day-to-day operations of the restaurant, including scheduling, budgeting, and inventory control.
General Manager
Billy Goat Tavern
08.2011 - 12.2014
- Managed daily operations to ensure efficient restaurant functionality.
- Developed budgets and monitored expenses to control operational costs effectively.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Ensured compliance with health, safety and sanitation standards.
Server
Shilla's Sushi
05.2006 - 08.2011
- Set up tables in between patrons to reduce wait times.
- Prepared checks, itemizing total meal costs and taxes.
- Stocked service areas with supplies during slow periods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared drinks according to standard recipes.
Education
Associate of Science - Business
College of The Siskiyous
Weed, CA05.2022
Skills
- Customer service
- Point-of-sale operation
- Order accuracy
- Beverage preparation
- Sales promotion
- Active listening
- Problem solving
- Long history in the business
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- High volume dining
- Order management
- Inventory management
- Service prioritization
Timeline
Server
The Tin Top Restaurant & Oyster Bar
08.2025 - Current
Server
Southwood Kitchen
03.2025 - 08.2025
Server
Vacanza Romana
01.2023 - 02.2024
Server
Milestone Restaurant
01.2021 - 02.2024
General Manager
Cornerstone Cafe
07.2014 - 07.2020
General Manager
Trinity Cafe
08.2011 - 12.2014
General Manager
Billy Goat Tavern
08.2011 - 12.2014
Server
Shilla's Sushi
05.2006 - 08.2011
Associate of Science - Business
College of The Siskiyous