Orsi Drala
Queens
Summary
Proven Server at Siren Oyster Bar & Restaurant, adept in safe food handling and guest engagement, significantly enhanced dining experiences. Excelled in menu presentation and order management, leading to increased customer satisfaction. Skilled in fostering warm relationships and efficiently resolving complaints, demonstrating a commitment to excellence and a results-driven approach. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Siren Oyster Bar & Restaurant
12.2023 - 07.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Processed orders and sent to kitchen employees for preparation.
Server
Old Faithful Geyser
04.2023 - 11.2023
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Inspected dishes and utensils for cleanliness.
- Served food and beverages promptly with focused attention to customer needs.
Server
Lift Steak & Rooftop Bar
07.2022 - 12.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
Server
Tribe Restaurant , Albania
01.2020 - 05.2021
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Bachelor of Science - Business Informatics
Univesity of Mediterranean of Albania
Albania07.2023
Skills
- Beverage Preparation
- Safe Food Handling
- Daily specials memorization
- Order Management
- Food inspection
- Food Delivery
- Table Setting
- Guest Seating
- Guest Engagement
- Menu presentation
- Food station setup
Timeline
Server
Siren Oyster Bar & Restaurant
12.2023 - 07.2024
Server
Old Faithful Geyser
04.2023 - 11.2023
Server
Lift Steak & Rooftop Bar
07.2022 - 12.2022
Server
Tribe Restaurant , Albania
01.2020 - 05.2021
Bachelor of Science - Business Informatics
Univesity of Mediterranean of Albania
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