Summary
Overview
Work History
Skills
Timeline
Generic

Brandi Leann Munoz

Texas City,TX

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

4
4
years of professional experience

Work History

Store Associate

Palmer Food Mart
03.2023 - Current
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Increased sales and customer satisfaction through personalized servicing.
  • Located merchandise across various stores to address customer needs.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
  • Worked with loss prevention in monitoring shopper behavior.
  • Evaluated prices and conducted audits to detect and correct price discrepancies.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Monitored customers for signs of security concerns and escalated issues to management.

Cleaning Supervisor

Catalon At Largo Mar
01.2022 - 12.2023
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Completed schedules, shift reports, and other business documentation.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Communicated repair needs to maintenance staff.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

Sales Associate

Valero
05.2021 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Shipping and Receiving Associate

JSW Steel USA
05.2020 - 05.2021
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Updated database with changes in carrier status.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Reviewed order data to verify transactions and shipping dates.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Sorted and delivered materials to different work areas and staff.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Conducted research to address shipping errors and packaging mistakes.

Skills

  • Adaptable and Flexible
  • Issue Refunds
  • Purchase Needs Determination
  • Rewards Programs

Timeline

Store Associate

Palmer Food Mart
03.2023 - Current

Cleaning Supervisor

Catalon At Largo Mar
01.2022 - 12.2023

Sales Associate

Valero
05.2021 - 12.2022

Shipping and Receiving Associate

JSW Steel USA
05.2020 - 05.2021

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Brandi Leann Munoz