Brandi Pool
Saginaw,United States
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment.
Overview
23
23
years of professional experience
Work History
General Manager
Funeay Amusement
Saginaw, United States
05.2025 - Current
- Oversee all operations of the amusement park
- Directed daily amusement park operations and guest service standards at family entertainment venue
- Managed staff scheduling, training, and performance across rides, admissions, and concessions
- Oversaw safety procedures, incident response, and compliance with amusement regulations
- Coordinated maintenance, inspections, and equipment readiness for attractions and facilities
General Manager
Crumbl Cookie
Saginaw
10.2024 - 05.2025
- Prepared and decorated cookies to meet quality standards, enhancing customer satisfaction.
- Ensured compliance with safety and security protocols, maintaining high food handling standards.
- Managed budgets, purchasing, and inventory control for entertainment operations, optimizing resource allocation.
- Prepared and decorated cookies according to company standards.
Group lead
Csl plasma
Saginaw, United States
09.2022 - 09.2024
- Supervised donor floor activities, performing phlebotomy procedures while ensuring strict adherence to safety practices.
- Supervised activities on the donor floor, performing phlebotomy procedures while strictly adhering to all safety practices.
- Monitored compliance with plasma collection procedures and safety standards to maintain operational integrity.
- Trained new employees on donor flow, screening, and service protocols.
- Reviewed donor records and documentation for accuracy and completeness to ensure regulatory compliance.
General Manager
Pilot Flying J Travel Center
Ocala, Florida
09.2011 - 05.2022
- Directed daily amusement park operations and guest service standards at family entertainment venue
- Oversaw safety procedures, incident response, and compliance with amusement regulations
- Managed staff scheduling, training, and performance across rides, admissions, and concessions
- Handled budgets, purchasing, and inventory control for entertainment operations
General Manager
Taco Bell
East Lansing, Michigan
09.2003 - 10.2010
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed daily amusement park operations and guest service standards at family entertainment venue
- Managed staff scheduling, training, and performance across rides, admissions, and concessions
- Oversaw safety procedures, incident response, and compliance with amusement regulations
- Handled budgets, purchasing, and inventory control for entertainment operations
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
Associate - applied science, Surgical tech
Lansing community college
Lansing, mi, United StatesSkills
- Management Experience
- Supervisory Experience
- Team Leadership
- Hospitality Experience
- Customer Service
- Employee Development
- Employee Engagement
- Vendor Management
- Office Suite
- Excel
- Word
- PowerPoint
- Communication Skills
Personal Information
Title: ASSISTANT GENERAL MANAGER
Timeline
General Manager
Funeay Amusement
05.2025 - Current
General Manager
Crumbl Cookie
10.2024 - 05.2025
Group lead
Csl plasma
09.2022 - 09.2024
General Manager
Pilot Flying J Travel Center
09.2011 - 05.2022
General Manager
Taco Bell
09.2003 - 10.2010
Associate - applied science, Surgical tech
Lansing community college