Brandi Simms

• Educated patients about surgeries and provided treatment plan documentation.
• Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
• Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
• Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
• Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
• Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

MEDICAL RECEPTIONIST

• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

DIAGNOSTIC TECHNICIAN

• Increased diagnostic success rate by performing tests diligently using Heidelberg and Optos cameras.
• Venipuncture skill.

MEDICAL TECHNICIAN

• Improved patient care by conducting thorough medical histories and performing accurate visual acuity tests.
• Applied eye medications and drops to dilate pupils in preparation for examinations.

• Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
• Streamlined billing processes for increased efficiency and reduced errors through meticulous organization.
• Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
• Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
• Expedited payment collection by consistently following up on overdue accounts and sending payment reminders.
• Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.