Kelly Washburn
Alamogordo
Summary
Organized medical professional with over 13+ yrs extensive experience in the medical field. Known for optimizing surgical schedules and enhancing patient care through effective communication and meticulous planning. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Reliable team player who adapts to changing needs and consistently achieves results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Surgical Coordinator
Precision Surgery Center, LLC
02.2023 - 02.2025
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Checked patients in and out and collected payments.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
Stay at Home Mother
Stay at Home Mother
12.2022 - 12.2023
- I was a stay at home mother and moved back to Charleston, SC (hometown) for a year to be around family while my husband was in Korea for military for the year
- Participated in continuing education programs (COA) to stay current on industry advancements and best practices in ophthalmic assistance.
Admissions Outreach Coordinator/Admissions Representative
Martinsburg College
10.2021 - 12.2022
- Engaged with prospective students through various channels including social media, phone calls, and emails to provide information about academic programs, admission requirements, and institutional benefits.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching
- Provided guidance to prospective students, helping them navigate through the admission process, financial aid options, and guide them through their decisions about their education.
- Updated and Maintained student records
Certified Ophthalmic Assistant
Talley Eye Institute
09.2017 - 09.2021
- Company Overview: Evansville, IN
- Sub speciality in retina: scribe with the doctor, screen patients, doing Octs, FA'S, Fundus photos
- Help set up medications such as Avastion, Eylea, Lucentis, Kenalog etc
- Helped order medications when needed
- Worked from home in GA due to moving with military, was created a position for doing data entry and setting up Patient charts for the day
- Documented patient medical history and information utilizing Medinfo EMR System with commitment to accuracy.
- Participated in continuing education programs to stay current on industry advancements and best practices in ophthalmic assistance.
Certified Ophthalmic Assistant
Lowcountry Eye Specialist
03.2016 - 09.2021
- Company Overview: Ladson, SC
- Screen patients/ take patient history/refract/testing/cot, fundus photo, lenstar, iol master, verion, ora, bscan, ascan, preop's for cataract surgery
- Respond to triage calls and offer advice or appointments to patients who feel they have questions or emergencies
- Schedule appointments, Help code exams
- Used medflo for EMR system
- Ladson, SC
Lead Ophthalmic Technician
Carolina Eye Care Physicians
08.2015 - 03.2016
- Company Overview: Charleston, SC
- Assist in management of a clinical setting, to help plan, coordinate, and evaluate the flow of clinic and other technicians
- Screen patients/ take patient history/refract/testing/preop's for cataract surgery
- Respond to triage calls and offer advice or appointments to patients who feel they have questions or emergencies
- Used intergerity for EMR
- Charleston, SC
Clinical Coordinator/ Lead Ophthalmic Technician
Mt. Pleasant Ophthalmology, PA
10.2009 - 08.2015
- Company Overview: Mount Pleasant, SC
- Check in/out patients, verify insurance, answers phones and schedule appointments, code office reports
- Screen patients/patients history/refracting/oct/visual fields etc
- Train front office and technicians, and help maintain office running while office manager is out
- Used Mysis Tiger for EMR
- Mount Pleasant, SC
Billing Specialist
Retinal consultants of Charleston
08.2007 - 01.2009
- Company Overview: Charleston, SC
- Entered in NP information, got authorizations for insurance, worked front desk for doctor, schedules patients and surgeries
- Took payments
- Charleston, SC
Sales Associate
Eyeglass World
08.2006 - 06.2007
- Company Overview: North Charleston, SC
- I helped customers pick out frames, took measurements, helped fix problems with glasses, helped optometrist screen patients
- North Charleston, SC
Education
Associate of Applied Science - Therapeutic Massage
Miller-Motte Technical College
North Charleston, SC04.2010
Bachelor of Arts - Psychology
The Citadel, The Military College of South Carolina
Charleston, SC05.2005
Skills
- EMR Systems
- Surgical scheduling
- Patient documentation
- Chart review
- Insurance verification
- Post-operative care
- HIPAA compliance
- Patient education
- Team communication
- Data management
- Customer service
- Time management
- Leadership capabilities
- Patient coordination
- Medical office experience
- Healthcare compliance
Certification
COA, Certified ophthalmic technician
Timeline
Surgical Coordinator
Precision Surgery Center, LLC
02.2023 - 02.2025
Stay at Home Mother
Stay at Home Mother
12.2022 - 12.2023
Admissions Outreach Coordinator/Admissions Representative
Martinsburg College
10.2021 - 12.2022
Certified Ophthalmic Assistant
Talley Eye Institute
09.2017 - 09.2021
Certified Ophthalmic Assistant
Lowcountry Eye Specialist
03.2016 - 09.2021
Lead Ophthalmic Technician
Carolina Eye Care Physicians
08.2015 - 03.2016
Clinical Coordinator/ Lead Ophthalmic Technician
Mt. Pleasant Ophthalmology, PA
10.2009 - 08.2015
Billing Specialist
Retinal consultants of Charleston
08.2007 - 01.2009
Sales Associate
Eyeglass World
08.2006 - 06.2007
Bachelor of Arts - Psychology
The Citadel, The Military College of South Carolina
Associate of Applied Science - Therapeutic Massage
Miller-Motte Technical College
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