Tesa R Cook
Ansonia,CT.
Summary
Healthcare administrative professional knowledgeable about working with facilities, patients and insurance companies to set up minor procedures and complicated surgeries. Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills. Hardworking surgical coordinator brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of assignments. Always ready to help team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
25
25
years of professional experience
Work History
Surgical Coordinator
Griffin Hospital
Ansonia, CT
07.2014 - Current
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to four surgeons.
- Verified insurance coverage and obtained authorizations.
- Coordinated with facilities to set up surgeries for four providers.
- Schedule and Reschedule 25-30 procedures daily.
- Sterilization of equipment and exam rooms.
- Confidentiality of patient information.
- Multitasking and getting all work done efficiently.
Medical Receptionist
Gastroenterology Specialist
Ansoni, CT
02.2011 - 08.2014
- PC (Practice merged with Griffin Faculty)
- Supported billing staff by making corrections to invoices and insurance submissions.
- Updated and maintained schedules for patients.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Processed new office referrals to correct agencies within 24 hours of receiving notice.
- Communicated with patients, insurance companies, and providers through phone calls, emails, and office drives concerning coverage limits.
- Verified benefits and worked with insurance companies to obtain payments.
- Checked patient insurance, demographic and health history to keep information current
Telephone Operator
Executive Answering Service
Derby, CT.
09.1997 - 02.2011
- Maintained high level of customer service through friendly and polite demeanor.
- Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
- Relayed and transcribed written and verbal messages.
- Operated telephone operating system and documented calls for over 500 customers.
- Worked with crisis calls delivered them and handled emergencies efficiently.
Education
High School Diploma -
Emmett O'Brien RVTS
Ansonia, CT06.1998
Skills
- Cleaning and Sterilizing
- Reviewing Medical Histories
- Organization and Time Management
- Reminder Calls
- Office Management
- Documentation Review
- Teamwork and Collaboration
- EMR Systems
- Adaptable and Flexible
- Administrative Duties
Timeline
Surgical Coordinator
Griffin Hospital
07.2014 - Current
Medical Receptionist
Gastroenterology Specialist
02.2011 - 08.2014
Telephone Operator
Executive Answering Service
09.1997 - 02.2011
High School Diploma -
Emmett O'Brien RVTS