Monica Oldfield
Miami,FL
Summary
Experienced surgical coordinator with a passion for helping others. With over 25 years of experience in the medical industry. Proven track record of providing exceptional customer service and for resolving problems and improving customer satisfaction. Dedicated medical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Surgical Coordinator
Miami Institute For Joint Reconstruction
10.2018 - 09.2021
- Expertly managed planning, scheduling and coordination of outpatient procedures for 7 Orthopedic Surgeons.
- Conferred with hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Educated patients about surgeries and provided treatment plan documentation.
- Answered telephone calls to offer office information, answer questions and direct calls to appropriate staff.
- Verified insurance coverage and obtained pre-authorizations for surgeries.
Medical Billing Specialist
The Hand Institute
05.2017 - 11.2017
- Processed claims, located errors, and promptly refiled rejected claims.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Performed billing and coding procedures for ambulance, emergency room, inpatient and outpatient services.
- Evaluated and verified benefits and eligibility.
- Posted and adjusted payments from insurance companies.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
Paramedic
Miami Dade Fire Rescue
03.1997 - 11.2013
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Education
Associate of Arts - Health Administration & Medical Records
University of Phoenix
Tempe, AZ07.2017
Skills
- Surgery Preparation
- Obtaining Authorizations
- Referral Verification
- Insurance Authorizations
- Medical Recordkeeping
- Microsoft Word
- Reviewing Medical Histories
- Patient History Collection
- EMR Systems
- ICD-10 (International Classification of Disease Systems)
- CPT Coding
- Organization and Time Management
Accomplishments
- Member of the Florida Task Force One Disaster Response Team.
- Position: Rescue specialist.
- Received a Lifesaving Medal and a Major Campaign Medal from Miami-Dade Fire Rescue & Miami-Dade County in recognition for responding to an earthquake in Haiti on January 12, 2010.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Surgical Coordinator
Miami Institute For Joint Reconstruction
10.2018 - 09.2021
Medical Billing Specialist
The Hand Institute
05.2017 - 11.2017
Paramedic
Miami Dade Fire Rescue
03.1997 - 11.2013
Associate of Arts - Health Administration & Medical Records
University of Phoenix
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