Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dailen Valencia

Miami,FL

Summary

Dynamic insurance agent with a proven track record at the Miami Institute for Joint Reconstruction, excelling in customer service and relationship building. Adept at managing policy renewals and delivering tailored quotes, I combine professionalism with effective communication to enhance client satisfaction and drive sales success.

Offering solid foundation in client relations and strong desire to grow and excel in this environment. Brings ability to quickly learn industry standards and effectively apply analytical and problem-solving skills. Ready to use and develop communication and organizational skills in [Desired Position] role.

Overview

3
3
years of professional experience

Work History

Insurance Agent

Miami Institute for Joint Reconstruction
07.2024 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Passenger Service Agent

Swissport USA
10.2023 - 06.2024
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Sales Associate

News Link
09.2022 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Sociedad De Cristi
Colombia
12-2018

Skills

  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Insurance Agent

Miami Institute for Joint Reconstruction
07.2024 - Current

Passenger Service Agent

Swissport USA
10.2023 - 06.2024

Sales Associate

News Link
09.2022 - 06.2023

High School Diploma -

Sociedad De Cristi

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Dailen Valencia