Melody Naroleski
Glenside,PA
Summary
Experienced Surgical Scheduler offering over 12 years of healthcare experience. Highly accurate and efficient with strong time management skills and reliable, hardworking nature. Experienced Surgical Coordinator providing detailed documentation, reporting and data tracking. Talent for handling various administrative needs and activities. History of elevating customer experiences, improving operations and increasing service quality and performance.
Overview
13
13
years of professional experience
Work History
Surgical Coordinator
Bucks County Orthopedic Specialists
Doylestown , PA
2014.06 - Current
- Conducted thorough reviews of surgical plans and patient charts to prepare accurate patient paperwork
- Contacted insurance companies to obtain authorizations and gathered all related medical records
- Coded correct procedures for physician and billing purposes
- Followed physician's orders and availability calendar to schedule tests and procedures
- Coordinated with facilities to set up surgeries for orthopedic doctors,
- Reviewed medical histories and current information to provide accurate information to surgeons
- Educated patients about surgeries and provided treatment plan documentation
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Delivered exceptional level of service to each patient by listening to concerns and answering questions
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Maintained energy and enthusiasm in fast-paced environment
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Gathered and organized materials to support operations.
Medical Receptionist
Bucks County Orthopedic Specialists
Doylestown , PA
2010.02 - 2014.06
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
- Interviewed patients to collect medical information and insurance details
- Scheduled confirmed patient appointments for diagnostic, surgical and consultation services in busy orthopedic office with over 16 providers
- Communicated with all partners throughout practice including physicians, nursing staff, technicians and medical assistants
- Maximized office efficiency by answering more than 65 incoming calls per day to provide office information and transfer calls to desired personal
- Managed multi-line phone system and greeted all patients
- Pleasantly greeted each patient and checked them in for their appointment
- Set up appointments for physician visits and procedures using calendar software
- Observed strict HIPAA guidelines at all times according to company policy
- Delivered high-quality administrative and customer service to sustain patient and work flow
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Adhered to strict HIPAA guidelines to protect patient privacy
Education
Some College (No Degree) - Psychology
Penn State University - State College,
Some College (No Degree) - Nursing
Abington Nursing School
Abington, PASkills
- Policy and procedure adherence
- Strategic thinker
- Patient-focused care
- Appointment scheduling
- Patient Registration
- Self-Motivated
- Dependable and Responsible
- Front Office Operations
- Google Calendar
- Administrative Duties
- CPT Coding
- Outpatient Procedures
- Insurance Authorizations
- EMR Systems
- Complex Problem-Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Surgical Coordinator
Bucks County Orthopedic Specialists
2014.06 - Current
Medical Receptionist
Bucks County Orthopedic Specialists
2010.02 - 2014.06
Some College (No Degree) - Psychology
Penn State University - State College,
Some College (No Degree) - Nursing
Abington Nursing School
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