Shanea Bunch
Raleigh,NC
Summary
Dynamic Surgical Coordinator at North Carolina Surgery at UNC Rex, skilled in workflow optimization and staff training. Proven track record in enhancing operational efficiency and ensuring regulatory compliance. Adept at Epic charting and fostering strong communication between providers and staff, delivering exceptional patient care and support.
Overview
13
13
years of professional experience
Work History
Surgical Coordinator
North Carolina Surgery at UNC Rex
Raleigh, NC
11.2022 - Current
- Self-supervised workflow to enhance efficiency across multiple provider clinics.
- Created onboarding manual to streamline new hire orientation processes.
- Trained staff while serving as ongoing contact for post-training support.
- Acted as primary contact for concerns from providers, front office staff, and patients, resolving issues effectively.
- Ensured all medical clearances were requested and received prior to surgical dates.
- Maintained personal and clinical calendars for multiple providers to avoid scheduling conflicts.
- Distributed updated department schedules promptly to reflect accurate clinical information.
- Communicated procedure and preparation details accurately to patients and physician offices.
Medical Office Assistant
North Carolina Surgery at UNC Rex
Raleigh, NC
01.2022 - 11.2022
- Ensured accuracy and completeness of scheduled appointments through collaborative efforts.
- Obtained accurate demographic data while utilizing system prompts for relevant scheduling information.
- Communicated essential information effectively between patients and staff members.
- Trained new staff to guarantee full competency before independent work.
- Transcribed referrals and secured orders for patient imaging across internal and external offices.
- Facilitated efficient workflow by expediting check-in and checkout for multiple patients simultaneously.
- Collaborated closely with physicians and clinical staff to provide comprehensive patient care.
- Scheduled and rescheduled clinics as necessary, demonstrating flexibility in covering various roles.
Advanced Health Unit Coordinator
Duke Regional Hospital
Raleigh, NC
01.2017 - 12.2021
- Managed staff scheduling through API system to optimize budget and staffing levels.
- Trained new staff while serving as ongoing point of contact throughout employment.
- Facilitated interdepartmental communication to enhance operational efficiency.
- Documented pertinent patient information in Epic and organized paper charts.
- Ordered and maintained supplies to ensure unit readiness.
- Coordinated with external facilities for appointment scheduling.
- Updated knowledge of medical terminology and coding practices.
- Engaged in continuous education to comply with OSHA, HIPAA, and JCAHO guidelines.
CNA/ Medication Technician
Sunrise Senior Living
Raleigh, NC
03.2012 - 03.2017
- Facilitated open communication across healthcare system to implement best practices.
- Ensured compliance of all administered medications to maintain safety standards.
- Maintained communication with providers through MAR system for accurate patient care.
- Translated resident developments to caregivers for informed decision-making.
- Updated patients' health concerns in medical charts promptly and consistently.
Education
Associates of Arts Degree - Liberal Arts
Wake Tech Community College
Raleigh, NCSkills
- Epic charting and medical terminology
- Workflow optimization
- Staff training and onboarding
- Regulatory compliance
- Microsoft Outlook proficiency
- Customer service excellence
- HIPAA and OSHA compliance
- Policy and procedure adherence
- Liaison between providers and staff
- Front-office supervision
Additional Information
Additional work history furnished upon request
References
References available upon request.
Timeline
Surgical Coordinator
North Carolina Surgery at UNC Rex
11.2022 - Current
Medical Office Assistant
North Carolina Surgery at UNC Rex
01.2022 - 11.2022
Advanced Health Unit Coordinator
Duke Regional Hospital
01.2017 - 12.2021
CNA/ Medication Technician
Sunrise Senior Living
03.2012 - 03.2017
Associates of Arts Degree - Liberal Arts
Wake Tech Community College