Elvira Radoncic
Bronx,NY
Summary
Action-oriented professional with a multi-layered achievement record combining administration and client relations. Highly organized and detail-oriented, adept at establishing priorities and directing resources and assets most practically and cost-effectively to complete demanding objectives and projects in dynamic environments. Proficient at cultivating and maintaining fruitful relationships with internal and external clients alike. Resourceful and resilient individual with impressive communication, organizational, problem-solving, and relationship-building skills.
Overview
18
18
years of professional experience
Work History
Surgical Coordinator
Westchester Medical Center
08.2023 - Current
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
- Coordinated with facilities to set up surgeries for 2 surgeons in Gastroentorolgy.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
- Verified insurance coverage and obtained pre-authorizations.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Patient Service Representative
WMC Health
01.2021 - 08.2023
- Accomplishing a wide range of administrative, clerical, and patient-facing duties, driving operational efficiency and patient satisfaction
- Coordinating care for dozens of patients, maximizing resource utilization for optimum efficiency
- Directing the scheduling of patient appointments across all clinical areas and programs, ensuring strict adherence to clinical protocols
- Collecting patient medical records and introducing patient information in the EMR, ensuring accuracy and confidentiality
- Gathering and analyzing patient feedback to pinpoint care and quality gaps, advocating for corrective measures to accelerate improvement
- Facilitating continuous improvement projects and introducing new processes and frameworks, generating a steady increase in overall efficiency
- Maintaining an unwavering commitment to exceeding patient expectations, attaining recognition for ensuring the consistent provision of a high-standard service
Bank Teller
Chase Bank
01.2010 - 01.2013
- Provided excellent customer service and support to Branch customers, maintaining an unwavering commitment to exceeding expectations
- Assisted in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions
- Performed basic financial transactions, including but not limited to: check cashing, withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures
- Provided additional services, including the issuance of money orders, cashiers and travelers' checks, and the exchange of foreign currency
Administrative Assistant
ATA Enterprises
01.2007 - 01.2010
- Coordinated the office's administrative, clerical and operational aspects, ensuring efficient day-to-day operations
- Offered close assistance to the senior leadership echelon of the organization
- Maintained complex calendars for the executive team, planning, organizing and coordinating various meetings and events ranging in size and scope
- Facilitated communication between executives and other internal stakeholders, conveying mission-critical updates
- Organized and executed meetings and special events with both internal and external stakeholders
- Planned and organized team-building activities, reinforcing a collaborative and friendly organizational culture
- Facilitated a broad range of cross-departmental projects and special initiatives, creating schedules and roadmaps, and allocating resources to ensure seamless delivery
Education
Bachelor's Degree - Sociology, Criminology
College of Staten Island
Staten Island, NY01.2020
Skills
- Administration
- Budgeting and Cost Tracking
- Calendar Management
- Confidential Information Handling
- Cross-functional Collaboration
- Customer Relationship Management
- Event and Meeting Planning
- Executive Support
- Procedure Development
- Relationship Building
- Reporting
- Training and Development
- Travel Planning
- MS Office Suite
- G Suite
- Adobe Creative
- Surgical scheduling
- Insurance verification
- Medical documentation
- Pre-operative coordination
- Conflict resolution
- Communication skills
- Team collaboration
- Detail orientation
- Patient education
- Customer service
- Time management
- Problem solving
- Strong communication skills
- Professionalism and confidentiality
- Obtaining authorizations
- Medical office experience
- Preoperative preparation
- Scheduling expertise
- Data entry proficiency
- Patient relations
Tech Expertise
- MS Office Suite
- G Suite
- Adobe Creative
Core Areas
- Administration
- Budgeting and Cost Tracking
- Calendar Management
- Confidential Information Handling
- Cross-functional Collaboration
- Customer Relationship Management
- Event and Meeting Planning
- Executive Support
- Procedure Development
- Relationship Building
- Reporting
- Training and Development
- Travel Planning
Languages
Albanian
Professional Working
Serbian
Professional Working
Timeline
Surgical Coordinator
Westchester Medical Center
08.2023 - Current
Patient Service Representative
WMC Health
01.2021 - 08.2023
Bank Teller
Chase Bank
01.2010 - 01.2013
Administrative Assistant
ATA Enterprises
01.2007 - 01.2010
Bachelor's Degree - Sociology, Criminology
College of Staten Island
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