Brandol Ruiz Palma
Summary
Results-driven professional with a proven track record in high-pressure settings, excelling in customer service and security roles. Expertise in resolving issues swiftly, managing complex guest interactions, and ensuring safety, contributing to enhanced operational efficiency and guest satisfaction. Strong communicator dedicated to team collaboration and service excellence.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Luxe Hotels
Brentwood
03.2026 - Current
- Managed check-in and check-out processes to ensure seamless guest experiences.
- Handled guest inquiries and resolved issues promptly, ensuring guest satisfaction.
- Coordinated room assignments while maintaining accurate reservation records.
- Collaborated with housekeeping to guarantee timely room availability.
- Processed payments and maintained cash drawer accuracy during shifts.
- Communicated effectively with team members, enhancing overall service quality.
- Answered phones, responded to inquiries, and took messages efficiently.
- Provided excellent customer service, adhering to company policies.
Security Guard
Hauser & Wirth
02.2024 - 03.2025
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted routine inspections of facility to identify potential hazards or security breaches.
- Responded promptly to alarms and emergency situations, ensuring rapid resolution.
- Assisted in implementing safety protocols, enhancing overall security measures.
Crew Member
1540 Productions
01.2019 - 03.2020
- Operated equipment to ensure smooth production processes.
- Collaborated with team members to maintain high-quality standards.
- Assisted in training new crew members on operational procedures.
- Monitored inventory levels and reported discrepancies for timely restocking.
Associate
InNOut Burger
05.2017 - 11.2018
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated cash register efficiently, handling transactions accurately and maintaining balanced drawer.
- Assisted team members in food preparation to ensure timely delivery of quality products.
- Maintained cleanliness and organization of workstations, promoting a safe and efficient workspace.
Cook Operator
SUBWAY®Restaurants
11.2014 - 05.2015
- Prepared menu items according to standard recipes and procedures.
- Maintained cleanliness and organization in food preparation areas.
- Operated kitchen equipment safely and efficiently.
- Assisted in inventory management and stock rotation practices.
Clerk
Pavillions
05.2014 - 11.2014
- Supported customer satisfaction by ensuring efficient grocery bagging and effectively addressing customer questions.
- Ensured cleanliness and organization of store aisles and front-end areas.
- Leveraged in-depth product expertise to provide effective support to customers.
- Maintained high standards of food safety and quality in a dynamic, fast-paced setting.
- Optimized front-end operations to enhance checkout efficiency and customer satisfaction.
Actor
Self Employed (SAG-AFTRA Contract)
- Delivered compelling performances in theater and film productions, showcasing versatility across various genres.
- Collaborated with directors and producers to interpret scripts, enhancing character development and storytelling.
- Attended auditions regularly, quickly adapting to diverse roles and industry expectations, increasing casting opportunities.
- Built strong relationships with actors and crew, promoting a supportive and collaborative production environment.
Education
Bachelor of Science - Film Production
Los Angeles Film School
Los Angeles, CA06-2019
High School Diploma -
John Marshall High School
Los Angeles, CASome College (No Degree) - General Requirements
Los Angeles City College
Los Angeles, CASkills
Front desk operations
High-volume customer interactions
Customer service
Time management
Efficient task prioritization
- Team collaboration
Professional communication
Adaptability
Adapts under pressure
Problem solving
Relationship building
Affiliations
SAG-AFTRA
Languages
- Spanish
- English
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Agent
Luxe Hotels
03.2026 - Current
Security Guard
Hauser & Wirth
02.2024 - 03.2025
Crew Member
1540 Productions
01.2019 - 03.2020
Associate
InNOut Burger
05.2017 - 11.2018
Cook Operator
SUBWAY®Restaurants
11.2014 - 05.2015
Clerk
Pavillions
05.2014 - 11.2014
Actor
Self Employed (SAG-AFTRA Contract)
Bachelor of Science - Film Production
Los Angeles Film School
High School Diploma -
John Marshall High School
Some College (No Degree) - General Requirements
Los Angeles City College