Brandon Maya
Chappell Hill
Summary
Dedicated eStore Lead excelling in staff development and customer service.
Known for quick-thinking problem-solving abilities and a commitment to addressing customer concerns, solving and answering concerns or problems, driving enhanced service quality and operational excellence.
Overview
2
2
years of professional experience
Work History
E-Store Lead
HEB Grocery Store
Brenham, TX
05.2024 - Current
- Coach, and train the eStore team, select products (shop) for online orders, manage order staging, and handle customer service.
- Supervised store operations to ensure compliance with company standards.
- Trained and mentored new team members on customer service and operational procedures.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development (Curbie and Shopping Roles).
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Ensured compliance with company policies and procedures, leading to consistently high audit scores.
- Answered questions about store policies and addressed customer concerns.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Answered product questions and assisted customers in selection and checkout.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Associate of Science - Civil Engineering
Blinn College
Brenham, TX05-2027
Skills
- Store operations
- Conflict Resolution
- Staff training and development
- Quick-thinking
- Goal setting and achievement
- Adaptable and flexible
- Customer service
- Problem-solving abilities
- Team leadership
- Strong communication and interpersonal skills
- Multitasking and organization skills
- Team building and leadership
Languages
Spanish
Native or Bilingual
Interests
- Personal Development and Self-Improvement
- Engineering
- Geography
Timeline
E-Store Lead
HEB Grocery Store
05.2024 - Current
Associate of Science - Civil Engineering
Blinn College