Jada Gonzalez
Nederland
Summary
Dynamic leader with a proven track record at H-E-B, enhancing store efficiency and customer satisfaction. Excelled in staff training, and implementing effective operations strategies. Skilled in problem-solving and exceptional customer service, demonstrating adaptability and team leadership.
Strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills while bringing a positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
E-store Lead
H-E-B
07.2022 - Current
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Collaborated with management on strategic planning initiatives, contributing to overall store success.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Cashier Team Lead
Twin City Mart
07.2021 - 05.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
Psychiatric Technician
Baptist Hospital of Southeast Texas
03.2020 - 05.2021
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
Barista
The Avenue Coffee & Cafe
02.2018 - 03.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
Associate of Applied Science - Surgical Technology
Lamar State College
Port Arthur, TX08-2026
Skills
- Store operations
- Punctual and reliable
- Friendly and outgoing
- Staff training and development
- Goal setting and achievement
- Exceptional customer service
- Problem-solving
- Multitasking and organization
- Team leadership
- Workflow coordination
- Adaptability and dependability
- Policies and procedures
Timeline
E-store Lead
H-E-B
07.2022 - Current
Cashier Team Lead
Twin City Mart
07.2021 - 05.2022
Psychiatric Technician
Baptist Hospital of Southeast Texas
03.2020 - 05.2021
Barista
The Avenue Coffee & Cafe
02.2018 - 03.2020
Associate of Applied Science - Surgical Technology
Lamar State College