Brandon Abel

Work History

Senior Service Technician

Securitas Technology

07.2021 - Current

Diagnosed and troubleshot problems, repairing, and restoring systems to peak performance.
Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Experience working with various access control systems including: Parabit, Lenel, Vanderbilt, Genetec, Software House, Amag, ect.
Experience working with various intrusion systems including: DMP, Bosch, Honeywell, Pacom, ect.
Experience working with various video systems including: American Dynamics, Axis, Avigilon, Bosch, Genetec, Verint, Milestone, ect.
Experience working with various fire alarm systems including: Notifier, Silent Knight, Firelite, ect.
Experience troubleshooting and repairing copper and fiber optic cabling.
Extremely fluent working with all versions of windows up to windows 11
SQL server experience
Vast networking and IT experience troubleshooting windows servers, computers, network switches, point to point shots, ect.
Adhered to safety protocols and policies to reduce workplace hazards.
Maintained work van inventory, ordering my own parts from various vendors.
Provided service to large enterprise organizations, with large scale multilayered security systems.
Provided onsite programming of many different intrusion, access, and video systems.
Experience installing and troubleshooting enterprise level security servers.
Installed and troubleshot various types of locks including: Maglocks, Panic Hardware, Electric strikes, ect.
Experience troubleshooting vehicle slide gates from various manufacturers including: Liftmaster, Linear, HySecurity, FAAC, Doorking, ect.
Installed and maintained various types of security hardware including: High security, Banking, Government, Prison, ect.
Provided security to many prestigious customers, institutions, and corporations.
Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
Surveyed sites and provided write ups to sales for quotes.
Explained diagnostic findings to customers and outlined repair or service options

Electronic Security Technician

United Security And Communications Inc.

01.2018 - 04.2020

Installed, tested and serviced alarm and associated systems for commercial and residential customers.
Responded to maintenance calls and troubleshot devices.
Installed, tested and serviced various access control systems including: LenelS2, Casi Rusco, and DMP.
Experience working with DMP hardwired and wireless alarms.
Experience working with various telephone entry systems including: Linear, Viking, Doorking, AES, ect.
Surveyed sites and provided write ups to sales for quotes.
Educated customers on proper ways to use security systems after completing tests and repairs.
Ran installation site, making blueprint drawings and wiring schematics for jobsites.
Well versed with running and bending conduit and liquid-tite piping.
Provided service to many different types of customers including retail and government.
Installed Doorking systems on gates and various apartment buildings.
Installed and serviced various CCTV systems at client sites.
Installed and troubleshot maglocks, panic hardware, and electromechanical locks.
Extensive experience running wiring, fishing in old buildings, ect.

Locksmith Technician

Chesapeake Security Service Co.

01.2016 - 10.2017

Expertise in troubleshooting and running low voltage wiring.
Installed conduit pipes for instrument transmitters.
Maintained shop, company equipment and inventory.
Followed up on all outstanding service requests.
Referred to blueprints, repair manuals and parts catalogs to diagnose and repair equipment.
Experience in 120v high voltage wiring.
Operated precision measuring instruments and electrical and electronic testing devices.
Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
Educated customers on effective use of security systems.
Installed various types of mechanical locks including, cam locks, deadbolts, slide bolts, mortise locks, ect.
Cut and duplicated many keys including high security brands such as Medeco, Multilock, and Abloy.
Accomplished at picking locks and creating key impressions.
Frequently diagnosed mechanical problems and determined how to correct them.
Operated hand tools to adjust functional parts of devices and control instruments.
Surveyed sites and provided write ups to sales for quotes.
Operated power tools safely and efficiently.
Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
Developed and reviewed specifications for design and construction of security systems.
Responded to calls in both routine and emergency situations.
Thorough understanding of installation and troubleshooting of many types of electronic locking devices such as, Maglocks, Electric strikes, Panic Bars, and power supplies.
Experience with Honeywell residential alarms..
Thorough understanding of installation and repair of all aspects of access control systems such as, badge readers, communication wiring, controller boards, relays, databases, ect.
Installed many different kinds of security cameras, including, ptz, fixed cameras, dome cameras, custom installs, ect.
Experience with name brand camera companies, Pelco, Acti, American Dynamics, Axis.
Expertise in DVR and NVR setup and installation.
Designed multiple camera systems for many different job sites.
Ran fiber optic cabling and terminated.
Ran copper cabling and terminated.
Experience in wire fishing in walls and ceilings.
Installed Access control systems in multiple buildings.
Designed security systems to meet customers expectations.

IT Field Technician

Kiewit Technology Group

07.2015 - 12.2015

Created and maintained databases, network accounts and programs for specific department needs.
Ensured proper release and maintenance of all systems.
Referred major hardware and software problems and defective products to vendors or technicians for service.
Trained users in proper use of hardware or software.
Identified and corrected performance issues.
Ensured proper installation of cables, operating systems and software.
Implemented and administered advanced Microsoft technologies.
Set up equipment for 250 employees, including installing cables and hardware.
Set up and configured hardware and software on company equipment.
Resolved up to 45 technical support inquiries per day.
Maintained accurate hardware and software inventories.
Installed system software, including Microsoft applications, Autocad, Trimble, Adobe, Lenel, And other modeling software.
Ran fiber and copper cables and connected receivers.
Repaired and replaced cisco and aruba networking equipment.
Restored data, operating systems, files, documents and drivers.
Designed and implemented multiple wireless bridge setups.
Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
Intercepted blueprints of electrical layouts and building plans during installation.
Maintained audio visual equipment, including overhead projectors, video conference equipment, and advanced audio processing units.
Positioned and terminated cables, wires, and strapping.
Installed cable support systems and prepared workstation outlets

Assistant Manager

Valvoline Instant Oil Change

06.2012 - 07.2015

Reordered inventory when it dropped below predetermined levels.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Communicated effectively with customers on future problems and repairs that might need to be addressed.
Diagnosed computer and electrical failure with appropriate testing equipment.
Disassembled engines and repaired or replaced defective parts.
Supervised 14 employees in repair shop.
Tested vehicles and their components and systems.
Adjusted repaired systems to meet manufacturers' performance specifications.
Conducted routine and scheduled maintenance services such as oil changes, lubrications and tune-ups.
Completed routine maintenance to prevent future breakdowns.
Trained staff on proper coolant flush processes and all aspects of air conditioning testing.
Upheld top-quality workmanship and excellent customer service.
Managed front counter, including answering phone and opening and closing shop.
Safely used all hand and power tools, including T-stripper, T-cutter, torque and wrench.
Replaced drive and hydraulic systems.
Trained and assisted staff in analyzing engine malfunctions.

Customer Service Representative

Wawa

10.2014 - 11.2014

Provided excellent customer service
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Processed hundreds of transactions daily, accurately keeping cash drawer balanced.
Learned, referenced and applied product knowledge information.
Assisted customers with food selection, inquiries and order customization requests.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Recommended alternative items if product was out of stock.
Conducted weekly walk-throughs with manager to discuss interior visual displays, including store window presentation.
Designed displays to make store experience interactive, engaging and reassuring.

Summary

Overview

Work History

Senior Service Technician

Electronic Security Technician

Locksmith Technician

IT Field Technician

Assistant Manager

Customer Service Representative

Education

High School Diploma - undefined

Skills

Certification

Timeline

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