Brandon Agard
Summary
Dynamic professional with extensive experience at Walmart, excelling in customer service and complaint resolution. Proven ability to develop training programs and enhance operational efficiency through advanced MS Office skills. Recognized for adaptability and attention to detail, consistently ensuring high standards of service and client satisfaction in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Senior Detention Specialist
Churchill County Juvenile Justice Center
06.2020 - Current
- Booking/Processing Clients by conducting physical searches to ensure no weapons were brought into the facility, fingerprinting, evaluating mental-health, self-harming risks, ensuring all booking paperwork is filled out properly with dates, signatures, etc., explaining to them what is expected of them during their time served in the facility as well informing each client of their rights.
- Caring for clients by ensuring they have all the medications that have been prescribed to them either before or during incarceration.
- Preparing meals according to food safety standards and facility policy.
- Providing counseling when necessary to circumvent any possible risk of harm themselves, other clients or staff.
- Retraining clients during physical altercations to maintain the safety and security of the clients, staff and facility.
- Process various paperwork by ensuring all information is filled out and either entering or scanning paperwork into the Caseload Pro software.
- Cleaning up after Day & Swing shifts by completing any unfinished work and cleaning the facility as well as other various duties to ensure the next shifts are set up for success.
- Implementing easier and faster methods of tracking information such as client recreation times by utilizing skills in Visual Basic For Applications/Excel and creating tailored workbook to maximize productivity.
Inventory Control Lead
Jet.com Inc. / Walmart
05.2018 - 06.2020
- Maintained constant communication with warehouse associates.
- Assist associates and other departments personnel with inventory issues by investigating possible receiving/shipping errors via the in-house software system Thor.
- Provided resolutions for various inventory issues to ensure orders were shipped on-time.
- Tracked inventory issues via Excel spreadsheet to identify possible trends with a particular product or associate.
Warehouse Trainer
Jet.com Inc. / Walmart
09.2017 - 05.2018
- Responsible for training new associates on the basics of warehouse work (picking, shipping, receiving, etc.). Helped create the training program for the newly acquired PackSize machines which produced boxes for orders on-site.
- Tracked individual employees' training and reported to progress to their respectful department leads.
- Trained new Forklift drivers on multiple types of forklifts including Standard Forklift, Pallet Jack, Walkie Stacker, Order Picket, Reach Truck, etc. with an emphasis on absolute safety by taking various precautions while operating within a busy warehouse with constant foot traffic.
Customer Service Associate
Walmart
04.2014 - 08.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
Education
GED -
Fontana Adult School
Fontana, CASkills
- Customer Service
- Complaint resolution
- Professional
- Communication/Verbal Skills
- Computer/MS Office Proficiency
- Adaptability
- Self motivation
- Develop training programs
- Task prioritization
- Attention to detail
- Reliability
Timeline
Senior Detention Specialist
Churchill County Juvenile Justice Center
06.2020 - Current
Inventory Control Lead
Jet.com Inc. / Walmart
05.2018 - 06.2020
Warehouse Trainer
Jet.com Inc. / Walmart
09.2017 - 05.2018
Customer Service Associate
Walmart
04.2014 - 08.2017
GED -
Fontana Adult School
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