Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Kelli-Anne Martin

Mulberry

Summary

Dynamic professional with extensive experience at Polk County Sheriff's Office, excelling in report writing and customer relationship management. Proven ability to enhance community safety through effective conflict resolution and situational awareness. Committed to maintaining high standards of safety protocols while fostering trust and engagement with citizens.

Overview

10
10
years of professional experience

Work History

Detention Support Specialist

Polk County Sheriff's Office
Bartow
05.2025 - Current

Facilitate tracking and documentation of inmate movements while performing essential clerical duties within jail environment.

Deputy Sheriff Trainee

Polk County Sheriff Office
Lakeland
04.2024 - 05.2025
  • Responded to emergency calls and provided immediate support to citizens.
  • Conducted traffic stops and issued citations for violations observed.
  • Participated in training sessions on law enforcement protocols and procedures.
  • Documented incidents accurately in reports for further review by supervisors.
  • Engaged with community members to build trust and promote safety awareness.
  • Assisted in conducting criminal investigations and surveillance operations.
  • Prepared detailed written reports regarding incidents investigated or observed while on duty.
  • Patrolled assigned area on foot or in a vehicle while observing people's behavior for signs of criminal activity.
  • Collected physical evidence from crime scenes such as fingerprints or weapons.
  • Attended training sessions such as firearms qualifications and defensive tactics refresher courses.
  • Utilized communication systems such as radios and telephones in order to communicate with dispatch and other law enforcement personnel effectively.
  • Conducted searches of individuals, vehicles, buildings, and areas for contraband or evidence.
  • Arrested and transported suspects to the Sheriff'S Processing Center without incident.
  • Arrested individuals suspected of criminal activities, following proper legal procedures.

Warehouse Associate

Home Depot
Plant City
12.2022 - 10.2023
  • Operated forklifts to efficiently move materials throughout the warehouse.
  • Sorted and organized inventory for optimal accessibility and storage.
  • Maintained cleanliness and organization of the warehouse environment.
  • Collaborated with team members to fulfill order requests promptly.
  • Followed safety protocols to ensure a secure working environment.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Used pallet jacks to move items to and from warehouse locations.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Fostered positive working relationships with internal staff members while providing superior customer service.

Workers' Compensation Claims Assistant

Publix Corporation
Lakeland
01.2022 - 12.2022
  • Assisted claim adjusters in gathering necessary documentation and information.
  • Communicated effectively with injured employees regarding claim status and requirements.
  • Maintained organized files for all claims, ensuring easy access to information.
  • Reviewed medical records and reports to validate claim submissions and supporting documents.
  • Collaborated with team members to streamline workflows and improve efficiency in operations.
  • Updated claim notes as needed throughout the life cycle of a case file.
  • Participated in weekly team meetings to discuss progress on open cases and claims.
  • Gathered medical records and other documentation to support claim decisions.
  • Answered incoming calls from claimants, employers, and healthcare providers to provide information about workers' compensation claims.

Cashier

Publix
Mulberry
08.2020 - 01.2022
  • Processed customer transactions efficiently at a busy retail store.
  • Managed cash register operations during high-volume sales periods.
  • Assisted customers with product inquiries and provided recommendations.
  • Maintained clean and organized checkout area for optimal customer experience.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Offered customers carry-out service at completion of transaction.

Cashier

Winn-Dixie Stores Inc.
Lakeland
10.2019 - 03.2020
  • Processed customer transactions efficiently at a busy retail store.
  • Managed cash register operations during high-volume sales periods.
  • Assisted customers with product inquiries and provided recommendations.
  • Maintained clean and organized checkout area for optimal customer experience.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Maintained work area and kept cash drawer organized.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.

Substitute Violin Teacher

Candy West Chambers
Lakeland
04.2015 - 08.2016
  • Instructed students in violin techniques and music theory concepts.
  • Provided constructive feedback to enhance student musical abilities.
  • Encouraged students to practice regularly in order to reach their goals faster.
  • Demonstrated how to tune a violin and provided guidance on caring for instruments.

Education

State of Florida Law Enforcement Officer Standards - Law Enforcement Academy

Kenneth C. Thompson Institute of Public Safety
Winter Haven, FL
03-2024

Associate of Arts - Liberal Arts

Polk State College
Winter Haven Fl
12-2022

High School Diploma -

Homeschooled
Mulberry
05-2019

Skills

  • Customer relationship management
  • Problem solving
  • Safety protocols
  • Attention to detail
  • Conflict resolution
  • Time management
  • Active listening
  • Customer service
  • Customer engagement
  • Empathy and patience
  • Situational awareness
  • Report writing
  • Decision making
  • Patrol
  • Crime scene processing
  • Traffic direction
  • Tactical driving
  • Court preparation
  • Criminal law
  • Weapons safety
  • Self-defense techniques
  • Mental resilience

Affiliations

  • In my free time, I like to read and exercise. I also like to spend time with family and friends.

Accomplishments

  • Graduated Polk State College with Honors in December of 2022.
  • Phi Theta Kappa member.

Timeline

Detention Support Specialist

Polk County Sheriff's Office
05.2025 - Current

Deputy Sheriff Trainee

Polk County Sheriff Office
04.2024 - 05.2025

Warehouse Associate

Home Depot
12.2022 - 10.2023

Workers' Compensation Claims Assistant

Publix Corporation
01.2022 - 12.2022

Cashier

Publix
08.2020 - 01.2022

Cashier

Winn-Dixie Stores Inc.
10.2019 - 03.2020

Substitute Violin Teacher

Candy West Chambers
04.2015 - 08.2016

State of Florida Law Enforcement Officer Standards - Law Enforcement Academy

Kenneth C. Thompson Institute of Public Safety

Associate of Arts - Liberal Arts

Polk State College

High School Diploma -

Homeschooled
Kelli-Anne Martin
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