Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Brandon Aleman

Brandon Aleman

Software Engineer
Orlando,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Computer Science industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
1
1
Language

Work History

Product Support Representative

TransCore
Orlando, FL
08.2022 - Current
  • Facilitated inventory turnover and product availability by reviewing and adjusting inventory levels and production schedules.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Answered questions and provided information to customers about new software or hardware.
  • Promoted efficiency among departments with prompt resolution of system issues.

Parking Operations Supervisor

SP+
Orlando, FL
03.2020 - 08.2022
  • Motivated and trained employees to maximize team productivity.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Monitored supply chain and managed logistics functions for company.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.

Valet Supervisor

Legacy Parking Company
Orlando, FL
05.2018 - 03.2020
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Maintained cleanliness of work sites, parking spaces and guest services stations.
  • Helped guests unload and load luggage.
  • Completed claim check, vehicle damage and billing dispute forms.

Sales Associate

Sears
Lakeland, FL
10.2016 - 05.2018
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.

Education

Bachelor of Arts - Computer Science

University of Central Florida
Orlando, FL
08.2022 - Current

Associate of Arts - General Studies

Valencia College
Orlando, FL
08.2019 - 08.2022

High School Diploma -

McKeel Academy of Technology
Lakeland, FL
08.2013 - 05.2017

Skills

Python

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Timeline

Product Support Representative

TransCore
08.2022 - Current

Bachelor of Arts - Computer Science

University of Central Florida
08.2022 - Current

Parking Operations Supervisor

SP+
03.2020 - 08.2022

Associate of Arts - General Studies

Valencia College
08.2019 - 08.2022

Valet Supervisor

Legacy Parking Company
05.2018 - 03.2020

Sales Associate

Sears
10.2016 - 05.2018

High School Diploma -

McKeel Academy of Technology
08.2013 - 05.2017

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Brandon AlemanSoftware Engineer