Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Ince

Kewanee,IL

Summary

Resourceful Product Support Representative known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, technical troubleshooting, and product knowledge dissemination. Excel in communication, problem-solving, and adaptability, ensuring seamless support experiences for customers and team members alike.

Overview

14
14
years of professional experience

Work History

Product Support Representative

Kress Corporation
Brimfield, IL
03.2024 - Current
  • Provided technical support to customers via phone and email.
  • Assisted with troubleshooting customer inquiries and resolved product related issues.
  • Composed detailed reports on all customer interactions, including resolutions provided.
  • Researched product information for customers in order to provide accurate answers.
  • Provided timely follow-up with customers after resolution of their issues.
  • Participated in weekly meetings with other departments in order to discuss upcoming projects and initiatives related to product support.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Provided top quality control and eliminated downtime to maximize revenue.

Assembler

John Deere Davenport Works
Davenport, IA
02.2011 - 03.2024
  • Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.
  • Follow established assembly methods and procedures to ensure product quality standards are met.
  • Assemble components according to specifications using hand tools, power tools, and other equipment.
  • Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners.
  • Align components for proper fit and adjust as necessary during the assembly process.
  • Test assembled products for accuracy and functionality prior to final packaging.
  • Inspect finished products for defects and conformance to customer requirements.
  • Record production data such as number of units produced, rejected items.
  • Perform minor repairs on defective parts or products during the assembly process.
  • Identify problems that may affect product quality and take corrective action when required.
  • Assist in training new employees on proper safety procedures while operating machinery.
  • Notify supervisors of any potential issues that may cause delays in production schedules.
  • Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Performed visual and mechanical quality verifications to meet customer specifications.
  • Inspected finished products for quality and adherence to customer specifications.

Education

High School Diploma -

Kewanee High School
Kewanee, IL
05-2005

Some College (No Degree) -

Southern Illinois University Carbondale
Carbondale, IL

Some College (No Degree) -

Black Hawk College
Moline, IL

Some College (No Degree) -

College of Southern Nevada
Las Vegas, NV

Some College (No Degree) -

Clarke University
Dubuque, IA

Skills

  • Quality Control
  • Interpersonal Skills
  • Product and service knowledge
  • Quality Assurance
  • Effective Communication
  • Technical Proficiency
  • Understanding Customer Needs
  • Problem-solving aptitude
  • Product Knowledge
  • Microsoft Office
  • Professional Demeanor
  • Visual Inspection
  • Equipment Operation
  • Hardware Installation
  • Equipment Maintenance
  • Product Assembly
  • Mechanical Assembly
  • Workplace Safety
  • Assembly and production
  • OSHA

Timeline

Product Support Representative

Kress Corporation
03.2024 - Current

Assembler

John Deere Davenport Works
02.2011 - 03.2024

High School Diploma -

Kewanee High School

Some College (No Degree) -

Southern Illinois University Carbondale

Some College (No Degree) -

Black Hawk College

Some College (No Degree) -

College of Southern Nevada

Some College (No Degree) -

Clarke University

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Joshua Ince