Brandon A McLain
Justice,IL
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
8
8
years of professional experience
Work History
Service Advisor
Mike Haggerty Buick Gmc
10.2022 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Lube tech
Mancari’s dealership
10.2021 - 03.2022
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
Molding Department
Kastalon
07.2019 - 03.2020
- Cleaning Molds
- Pouring polyurethane
- Achieved tight deadlines by efficiently managing time and prioritizing tasks according to urgency and importance.
- Streamlined workflow by effectively organizing workstations and maintaining a clean, clutter-free environment.
Tire Technician
T.M Tire
08.2018 - 10.2018
- Mounting and dismounting tires on cars and semi’s
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
Lawn Care Labor
William Quinn and Sons
06.2018 - 08.2018
- Operated power equipment including mowers, trimmers, blowers safely while adhering to company guidelines for use procedures.
- Maintained grounds by trimming, weeding, and general clean-up.
Landscaping Foreman
Custom Landscaping
01.2018 - 05.2018
- Running skidsteer
- Reading Blueprints
- Completing tasks in a timely manner
- Trained new team members on company policies, procedures, and best practices in landscaping techniques to ensure consistent service quality.
- Maintained a safe work environment by enforcing proper use of tools and equipment, conducting regular safety meetings, and providing training when necessary.
- Oversaw the installation of hardscape features such as walkways, patios, retaining walls, and water features to enhance property aesthetics.
Crew Leader
Cosme Landscaping and Maintenance
05.2017 - 11.2017
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Education
No Degree - AUTOMOTIVE TECH
Moraine Valley Community College
Palos Hills, ILSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Team player mentality
Timeline
Service Advisor
Mike Haggerty Buick Gmc
10.2022 - Current
Lube tech
Mancari’s dealership
10.2021 - 03.2022
Molding Department
Kastalon
07.2019 - 03.2020
Tire Technician
T.M Tire
08.2018 - 10.2018
Lawn Care Labor
William Quinn and Sons
06.2018 - 08.2018
Landscaping Foreman
Custom Landscaping
01.2018 - 05.2018
Crew Leader
Cosme Landscaping and Maintenance
05.2017 - 11.2017
No Degree - AUTOMOTIVE TECH
Moraine Valley Community College
Similar Profiles
Ryan RobinsonRyan Robinson
Sales/Finance Mgr at Stoops Buick GMC, Stoops Buick GMCSales/Finance Mgr at Stoops Buick GMC, Stoops Buick GMC
Gabriel PenaGabriel Pena
Auto Technician at Shortline Buick GMC, Suss Buick Pontiac GMCAuto Technician at Shortline Buick GMC, Suss Buick Pontiac GMC
Corey SassCorey Sass
Service Advisor at #1 Cochran Buick GMC (Formally Sweeney Buick GMC)Service Advisor at #1 Cochran Buick GMC (Formally Sweeney Buick GMC)