Brandon Arano
Salt Lake City,UT
Summary
Results-driven manager with a strong foundation in operations management. Maximizes profitability through effective daily coordination, process improvements, and exceptional customer service. Committed to enhancing employee workflows and fostering high-performing teams.
Overview
7
7
years of professional experience
Work History
Operations Manager
Vermeer Mountain West
Salt Lake City, Utah
01.2025 - Current
- Managed daily operations to ensure efficient workflow and productivity.
- Supervised day-to-day employee workflow to maximize productivity and maintain quality standards.
- Developed and implemented operational procedures to ensure quality standards are met.
- Implemented quality control measures to enhance service department standards.
- Developed schedules to optimize resource allocation and team performance.
- Collaborated with cross-functional teams to improve operational processes.
- Coordinated equipment maintenance and repairs to minimize downtime.
- Conducted regular team meetings to communicate goals and expectations.
Regional Branch Manager
Wheeler CAT
Salt Lake City, Utah
08.2023 - 12.2024
- Managed timely collection of equipment rental payments and pursued legal channels for delinquent accounts to minimize revenue loss.
- Investigated customer complaints, identified process faults, and implemented changes to enhance customer satisfaction.
- Provided exceptional customer service by promptly addressing customer concerns and resolving issues.
- Trained, supervised, and evaluated branch employees to improve service delivery and team effectiveness.
- Evaluated market trends to determine competitive pricing for rental units, adjusting as necessary.
- Developed strategies and plans for new product development.
- Met customer demands by tracking market changes and revising strategies accordingly.
Branch Manager
Wheeler CAT
Salt Lake City, Utah
02.2020 - 08.2023
- Ensure that the branch is dedicated to meeting the equipment rental, service, and merchandise needs of customers.
- Identified growth opportunities through targeted market research and analysis, driving strategic initiatives.
- Coached and developed team through ongoing evaluations and constructive feedback, enhancing overall performance.
- Recruited top talent after forecasting staffing needs.
- Trained and mentored new employees, fostering positive a positive work environment.
- Fostered diverse team environment by establishing clear objectives for each employee.
- Ensured clean, safe, and welcoming branch environment, promoting positive customer and employee experiences.
Education
Contractor Licensure Education Course -
Associated General Contractors of Utah
Salt Lake City, Utah01-2019
Associate of Business Administration -
Salt Lake Community College
Salt Lake City, UtahSkills
- Operations management
- Revenue management
- Financial analysis
- Customer relationship management
- Process improvement
- Performance management
- Team Leadership
- Team development
- Interpersonal Skills
Languages
English, Spanish
Volunteer Experience
The Madeleine Choir School, Volunteered for a month replacing old grass with new sod.
Timeline
Operations Manager
Vermeer Mountain West
01.2025 - Current
Regional Branch Manager
Wheeler CAT
08.2023 - 12.2024
Branch Manager
Wheeler CAT
02.2020 - 08.2023
Contractor Licensure Education Course -
Associated General Contractors of Utah
Associate of Business Administration -
Salt Lake Community College