Brandon Artis
Charlotte,NC
Summary
Proactive individual with extensive experience in route sales and outbound supervision. Successfully managed daily operations and enhanced team productivity, resulting in improved customer satisfaction and reduced operational expenses. Expertise in performance monitoring, task delegation, staff development, and quality control systems. Versatile Operations Supervisor successful at Time Management and handling complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Organized Team Leader that builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Safety-focused individual possessing outstanding work ethic. Proactive, reliable, and dedicated to harboring a Team First work environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Aarons Inc.
04.2012 - 08.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Route Sales Representative
Diamond Strings Water
02.2012 - 04.2016
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Maximized sales through effective territory management and strategic route planning.
- Immediately addressed problems with customers to promote speedy resolution.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
Outbound Supervisor
UPS
06.2003 - 02.2012
- Conducted regular inventory audits, identifying discrepancies early and taking corrective action when needed to maintain accurate stock counts at all times.
- Optimized routing of shipments using advanced software solutions to minimize transit times.
- Managed employee schedules, ensuring adequate staffing levels to meet demand while minimizing labor costs.
- Implemented cost-reduction initiatives in the warehouse, such as consolidating shipments and optimizing loading procedures, resulting in reduced operational expenses.
- Increased on-time shipments by rigorously tracking daily progress against goals and addressing any issues promptly.
- Implemented safety protocols in the warehouse, reducing workplace accidents through consistent enforcement of procedures and regular safety trainings.
Education
No Degree - Manufacturing Systems
North Carolina A&T State University
Greensboro, NC06.2004
High School Diploma -
Olympic High School
Charlotte, NC06.2000
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Production
- Delegation
- Staff Development and Training
- Report Writing
Accomplishments
Recognized as Employee of the Year in 2022. I was awarded a New Playstation 5.
Certification
- Certified Lift Truck Operator Aarons Inc.
Timeline
Operations Supervisor
Aarons Inc.
04.2012 - 08.2024
Route Sales Representative
Diamond Strings Water
02.2012 - 04.2016
Outbound Supervisor
UPS
06.2003 - 02.2012
No Degree - Manufacturing Systems
North Carolina A&T State University
High School Diploma -
Olympic High School
- Certified Lift Truck Operator Aarons Inc.
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