Brandon Astronomo
Phoenix
Summary
Skilled hospitality manager with expertise in effective communication and strategic planning. Successfully implemented training programs that enhanced team performance & customer service, resulting in improved guest experiences and operational success.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Hospitality Manager
Metropolis Technologies
Phoenix
04.2024 - Current
- Maintained the hotel's high standards of customer service and quality assurance.
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
- Created detailed reports on occupancy levels, revenue statistics, customer feedback.
Facility Manager
SP+ Parking
Phoenix
12.2022 - 04.2024
- Managed daily valet operations, including hiring, training and scheduling of employees.
- Implemented training programs to enhance team performance and customer service skills.
- Collaborated with other departments at the facility to provide exceptional guest experiences.
Assistant Facility Manager
SP+ Parking
Phoenix
12.2019 - 12.2022
- Coordinated parking logistics to maximize space utilization and enhance operational flow.
- Managed customer inquiries and resolved issues to improve satisfaction and ensure smooth service delivery.
- Resolved guests' valet service issues to uphold brand loyalty and reduce service disruptions.
Education
Family & Marriage Counselor - Social Work
Arizona State University
Tempe, AZ 05.2017 - 08.2019
Associate of Applied Science - Social Work
Maricopa Community Colleges, Mesa Community College
Mesa, AZ 08.2014 - 01.2016
Academy of Hospitality & Tourism - Hospitality Administration And Management
H.P Baldwin High School
Wailuku, HI 08.2009 - 05.2013
Skills
- Revenue management
- Guest relations
- Customer service
- Facility oversight
- Operational efficiency
- Scheduling coordination
- Staff training
- Strategic planning
- Team leadership
- Conflict resolution
- Effective communication
Timeline
Hospitality Manager
Metropolis Technologies
04.2024 - Current
Facility Manager
SP+ Parking
12.2022 - 04.2024
Assistant Facility Manager
SP+ Parking
12.2019 - 12.2022
Family & Marriage Counselor - Social Work
Arizona State University
05.2017 - 08.2019
Associate of Applied Science - Social Work
Maricopa Community Colleges, Mesa Community College
08.2014 - 01.2016
Academy of Hospitality & Tourism - Hospitality Administration And Management
H.P Baldwin High School
08.2009 - 05.2013