Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Brandon Austin

Coatesville,IN

Summary

Accomplished Supervisor at Charter Communications Inc, adept in staff management and complex problem-solving. Leveraged strategic planning and fusion splicing expertise to enhance team productivity and efficiency, achieving significant results in workflow optimization and safety standards. Renowned for training and mentoring, consistently exceeding performance targets.

Overview

23
23
years of professional experience

Work History

Supervisor, Plant Maintenance 3rd Shift

Charter Communications Inc
12.2022 - 06.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Conducted monthly field safety observations to ensure technicians were being safe as they worked.
  • On-call 24/7 in 2 week increments.
  • Troubleshooting and fusion splicing the transportation and distribution fiber network
  • Approved overtime and stock orders while maintaining a monthly budget for each.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.

Maintenance Technician III

Charter Communications, Spectrum
08.2009 - 12.2022
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed safety protocols per OSHA and Charter standards that were observed at least once a month by a supervisor or the regional safety inspector.
  • On-call 24/7 in one week increments.
  • Maintained an assigned area to ensure minimal customer impact due to passive or active devices failing.
  • Mentored new maintenance technicians.
  • Followed instructions from supervisor regarding daily job tasks and duties.

Service Technician IV

Brighthouse Networks
12.2006 - 08.2009
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Reported in detail the resolution for each trouble call on the work order to assist in finding trends with failing equipment and to try to eliminate repeat issues.
  • On-call 24/7 in one week increments.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.

Default Prevention Specialist

SallieMae
08.2005 - 12.2006
  • Interpreted borrowers needs and introduced options to prevent them from defaulting on their student loans.
  • Skip traced to find borrower's phone numbers and addresses to inform them and advise them of their options to prevent them from defaulting on their student loans.
  • Cold call borrowers on a dialer that we had good numbers for.

Service Technician

ADT Security
02.2005 - 07.2005
  • Install wired and wireless security systems in residential homes.
  • Pre-wire new residential homes.
  • Add new equipment, such as, door sensors, glass breaks, smoke alarms, motion detectors to current customers.

Installer

Comcast
07.2001 - 12.2004
  • Installed coax drops and outlets to new and existing customers and installed CPE including digital boxes and cable modems.
  • Installed ethernet cards into customer's computers.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Maintained a high level of integrity to ensure that everything would stay working to prevent future trouble calls.
  • Performed wall fishes to existing homes per customer requests.

Education

High School Diploma -

Warren Central High School
Indianapolis, IN
05.2001

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Complex Problem-Solving
  • Strategic Planning
  • Staff Development
  • Project Management
  • Priority management
  • Fusion splicing single or ribbon fiber
  • Troubleshooting transportation and distribution fibers
  • OTDRing, locating and repairing fiber
  • Coring and splicing coax cable
  • OTDRing, locating and repairing coax cable

Accomplishments

  • 2017 Spectrum Superstar (Top 3% of the company)
  • 2022 Distinctive Award (Exceptional team work between departments)

References

Christopher Pratt - (317)702-7789

Renato Mini - (317)985-1458

Bert Demaray - (269)317-5315

Timeline

Supervisor, Plant Maintenance 3rd Shift

Charter Communications Inc
12.2022 - 06.2024

Maintenance Technician III

Charter Communications, Spectrum
08.2009 - 12.2022

Service Technician IV

Brighthouse Networks
12.2006 - 08.2009

Default Prevention Specialist

SallieMae
08.2005 - 12.2006

Service Technician

ADT Security
02.2005 - 07.2005

Installer

Comcast
07.2001 - 12.2004

High School Diploma -

Warren Central High School

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