Brandon Baldwin
Kerrville,TX
Summary
Proven leader with a track record of operational excellence, strategic planning and staff development. Excels in achieving significant improvements in client satisfaction and team efficiency. Skilled in data analysis and crisis management, consistently surpassing goals through innovative strategies and effective team coordination. Seasoned professional knowledgeable about all areas of business operations. Offering 13 years of experience in business planning, operations and team management. Strong leadership and team-building skills.
Overview
16
16
years of professional experience
Work History
Event/ Resturan Operations Manager
Elements Hospitality
Fredericksburg, TX
12.2024 - Current
- Streamlined operational workflows to enhance overall team efficiency and productivity.
- Developed and implemented process improvements resulting in reduced operational costs.
- Led cross-functional teams to optimize resource allocation and project timelines.
- Mentored junior staff, fostering professional development and skill enhancement.
- Established performance benchmarks to monitor team progress against strategic goals.
- Implemented training programs on best practices to improve employee performance and safety standards.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Assistant Director of Auxiliary Services
Schreiner University
Kerrville
06.2021 - 12.2024
- Responsible for all University and community-based events held on campus.
- Responsible for Communications between clients and catering services.
- Responsible for all room reservations and set up of layouts.
- Working closely with clients on Audio, Visual, and music for events.
- Look over department goals and budget.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assister in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and goals and communicated to other team members.
- Control resources and assets for department activities to follow industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Sales Representative
Kerrville Daily Times
Kerrville, TX
02.2018 - 06.2021
- Monitored service after sale and implemented quick and effective problem resolutions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built diverse and consistent sales portfolio.
- Kept detailed records of daily activities through online customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Developed, maintained and utilized diverse client base.
- Generated advertising brochure for vendor use.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Achieved or exceeded company-defined sales quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built relationships with customers and community to promote long term business growth.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales trainings.
Restaurant Floor Manager
Grape Juice
Kerrville
07.2013 - 02.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
Event Staff Supervisor
Comanche Trace Country Club
Kerrville
11.2009 - 07.2013
- Drove excellent guest service for events and conducted evaluations after completion.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Created, maintained and distributed event orders.
- Assisted event manager in achieving revenue goals set for events and catering.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Produced concept plans for high-profile corporate meetings and events.
- Implemented contingency plans to address last-minute changes or unforeseen events.
Education
High School Diploma -
Tivy High School
Kerrville, TXNo Degree -
Alamo Community College
Kerrville, TXSkills
- Data Analysis
- Strategic Planning
- Operations Management
- Contract Management
- Staff Management
- Report Generation
- Staff Development
- Staff Coordination
- Crisis Management
- Contract Negotiation
- Recruitment and hiring
Accomplishments
- Schreiner University - Presidents Award for Excellence 2023/2024
- Kerrville Daily Times - All Star Employee Award 2020
- Comanche Trace Country Club - Rising Star Award 2011
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Kerrville Noon Rotary Club
- Wounded Warrior Board Member
- Kerrville Area Chamber of Commerce
Timeline
Event/ Resturan Operations Manager
Elements Hospitality
12.2024 - Current
Assistant Director of Auxiliary Services
Schreiner University
06.2021 - 12.2024
Sales Representative
Kerrville Daily Times
02.2018 - 06.2021
Restaurant Floor Manager
Grape Juice
07.2013 - 02.2018
Event Staff Supervisor
Comanche Trace Country Club
11.2009 - 07.2013
High School Diploma -
Tivy High School
No Degree -
Alamo Community College