Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Barnes

Raleigh,NC

Summary

Detail-oriented Operations Specialist with a passion for orchestrating seamless processes and enhancing organizational efficiency. Proven track record of optimizing operations through meticulous analysis, CRMs, process refinement, and strategic resource allocation. Committed to maintaining high standards of quality and performance while contributing to the success of the team and organization.

Overview

8
8
years of professional experience

Work History

Global Operations Specialist

Boradridge
06.2022 - Current
  • Facilitate settlement obligations with various international markets throughout different company work platforms.
  • Complete time sensitive assignments that would need to be analyzed and entered to continue steady flow of transactions and data.
  • Escalate client issues and complaints on operational matters to higher-level management, when necessary.
  • Handle complex internal and external client inquiries, and resolution of transactional issues.
  • Document procedures for training purposes and Provide training to associates within team if necessary.

Quality Review Analyst

American Tower Corporation
11.2019 - 04.2022
  • Utilized advanced software such as Precision Analytics to review quality and accuracy of lower models, communicating with internal project managers to increase overall performance and consistency of data collection applications.
  • Measured and analyzed all aspects of assets while ensuring accuracy and consistency of data across all internal reporting systems.
  • Used advance modeling application to inventory and measured all customer equipment. Identified equipment discrepancies between customer lease agreements and physical installations.
  • Worked with Operation Site leads to revise and validate all deliverables for preciseness.

Fundraising and Development Intern

Sports Works International
03.2017 - 01.2018
  • Coordinated potential grant leads that matched perfectly with company’s goal.
  • Assisted in grant writing process

Marketing Intern

Premier Management Group/Celeb Expert
06.2016 - 12.2016
  • Marketed potential clients that would make good partners with company.
  • Contributed with writing Bios of the company's website.
  • Assisted with SEO work on company’s websites.

Events Management Inter

HQ Raleigh
01.2016 - 06.2016
  • Organized and assisted with the day-to-day operations that go along with running an in-house event.
  • Executed daily scheduling of in-house events as well as working in Salesforce. Periodically, oversaw giving tours of the facility with the purpose of attracting potential clients as members to the company.

Education

Bachelor of Science - Parks, Recreation, & Tourism Management

North Carolina State University
Raleigh, NC
2016

Skills

  • Liaison
  • Quantitative Skills
  • Risk Mitigation
  • Salesforce
  • Impact
  • Citrix
  • Precision Analytics
  • Proactive
  • GLOSS
  • Euroclear
  • Microsoft Platforms

Timeline

Global Operations Specialist

Boradridge
06.2022 - Current

Quality Review Analyst

American Tower Corporation
11.2019 - 04.2022

Fundraising and Development Intern

Sports Works International
03.2017 - 01.2018

Marketing Intern

Premier Management Group/Celeb Expert
06.2016 - 12.2016

Events Management Inter

HQ Raleigh
01.2016 - 06.2016

Bachelor of Science - Parks, Recreation, & Tourism Management

North Carolina State University

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Brandon Barnes